CRM Executive 12 Month FTC

Holland America Line Inc; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading cruise line in the United Kingdom is seeking a CRM Executive for a 12-month fixed term contract. This role supports the CRM Manager in delivering personalized communications to customers. The ideal candidate will have strong organizational skills, attention to detail, and a proactive approach in a fast-paced environment. Responsibilities include managing campaign execution and audience data selection, in collaboration with internal teams. A hybrid work arrangement is offered, with the opportunity for personal growth and diverse benefits.

Benefits

Employee Discounted Cruising

Minimum 25 days leave

Recognition scheme

Learning and development opportunities

Health Cash Plan

Life Assurance

Onsite restaurant

Electric Car and Cycle to Work schemes

Qualifications

• Ability to manage campaign details and coordinate with creative teams.
• Interest in data and analytics for audience selection and reporting.
• Strong PC literacy skills, especially with spreadsheets and presentations.

Responsibilities

• Support the CRM Manager in delivering personalized communications.
• Manage execution of CRM communications as per yearly plan.
• Own audience data selections for email and direct mail.

Skills

Campaign management

Data analysis

PC literacy

Attention to detail

Communication skills

Job description

Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

In our continuous journey of growth and innovation at Carnival UK, we are seeking a CRM Executive (12 Month FTC) to bring fresh insights and expertise to our P&O Cruises Marketing and Brand department.

Role Overview

The P&O Cruises Marketing and Brand team is key to helping P&O Cruises achieve its ambition to become Britain's #1 holiday choice.

Our team of experts drive innovation and effectiveness across the entire customer communications and engagement journey, from using advertising and digital media to source newcomers, to creating meaningful and personalised relationships with our current guests.

This pivotal role will involve

• Supporting the CRM Manager – Campaigns in delivering highly personalized, creative communications to our database.
• Managing execution of CRM communications (email and direct mail) as per the yearly plan.
• Owning audience data selections for Email (EM) and Direct Mail (DM), with support of internal Data Team.
• Working closely with internal designers to brief DM design and EM build.
• Collaborating with internal teams and external agencies to ensure timely and accurate campaign delivery.

This role is positioned at CUK10 level within our organisation and is available on a 12 Month Fixed Term Basis. We offer hybrid work including up to two days from home.

What You'll Bring

• Ability to manage campaign details and coordinate with creative teams.
• Interest in data and analytics for audience selection and reporting.
• Strong PC literacy skills especially with spreadsheets and presentations.
• Previous experience of working with data and agencies would be beneficial but is not essential.

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

• A proactive approach and ability to work in a fast-paced environment.
• Excellent attention to detail and organisational skills.
• Creative mindset for visual and message development.
• Strong communication and collaboration skills.

Application Guidance

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about marketing and looking for an opportunity to grow, we'd love to hear from you.

Why Join Us?

Working with us means more than just a role as a CRM Executive. It's about being part of a team that values well-being and personal growth.

Read our employee experience guide to learn more about life as a Carnival UK colleague.

CUK-employee-experience-guide-July-2025.pdf

Here's what we offer

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don't miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.