CRM Executive

The Big Table Group; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A large hospitality group in London is seeking a Corporate Booking Executive to drive revenues and deliver exceptional service across its brands. Responsibilities include managing corporate bookings, building relationships, and supporting marketing campaigns. Ideal candidates will be organized, proactive, and experienced in customer service. This role offers competitive pay, numerous benefits, and a vibrant culture that promotes integrity and collaboration.

Benefits

50% off food and drink

Healthcare support and insurance

Wellbeing support program

Pension scheme

Qualifications

• Experience in sales, events, or bookings is a plus.
• High attention to detail and professionalism.
• Ability to manage multiple bookings.

Responsibilities

• Generate and manage B2B and group booking opportunities.
• Support corporate promotions and new launches.
• Build relationships with restaurant managers.

Skills

Strong time management skills

Communication skills

Customer service focus

Proactive attitude

Team collaboration

Tools

Microsoft Office (Excel, Word, PowerPoint)

CRM or booking systems

Job description

Job Title: Corporate Booking Executive

Location – London Hybrid Working / Support Office near Oxford Circus (3–4 days per week)

Salary: To be discussed

The Big Table Group is home to over 200 restaurants across iconic brands including Las Iguanas, Bella Italia, Amalfi, Frankie & Benny’s, Chiquito’s, Banana Tree and more.

We’re on the lookout for a Corporate Booking Executive!

Do you love creating memorable experiences and building great relationships? We’re looking for someone to join our team as a Corporate Booking Executive, helping to drive group and corporate bookings across our brands and deliver exceptional service from start to finish.

If you’re organized, proactive, and thrive in a fast-paced environment, we’d love to hear from you! You’ll be great at communicating with people at all levels, confident managing multiple bookings, and passionate about delivering top-notch customer service.

Experience in sales, events, or bookings would be a bonus, along with strong administration and organisational skills — but most importantly, we’re looking for someone enthusiastic, professional, and ready to make an impact!

What You’ll Be Doing

As a Corporate Booking Executive, you’ll help drive group and corporate bookings across The Big Table brands — growing revenue, building relationships, and delivering great experiences from enquiry to event.

• Proactively generate and manage B2B and group booking opportunities to maximise revenue
• Support corporate promotions, campaigns, and new activity launches to drive awareness and bookings
• Build strong relationships with restaurant managers and Operations teams to ensure smooth event delivery
• Manage and maintain accurate lead databases and booking records
• Handle enquiries and communications from clients and third parties, ensuring excellent customer service
• Collaborate with the Marketing team to create and deliver targeted promotional activity
• Conduct needs analysis for group bookings to ensure expectations are understood and met
• Attend networking events, conferences, and seminars to promote the brand and identify new opportunities
• Maintain a strong online and partner presence through listings, content, and collaborations
• Work with the Operations team to brief sites and ensure bookings are executed to a high standard
• Use your product knowledge to upsell additional services and packages
• Support the sales team with other demographics and opportunities to increase overall revenue
• Always act as a brand ambassador, representing The Big Table positively and professionally

What We’re Looking For

We’re looking for someone who’s passionate about delivering great customer experiences and thrives in a fast-paced, event-driven environment. You’ll be organized, confident, and great at building relationships — both with clients and internal teams.

• Calm and positive under pressure, with the ability to manage tight deadlines and changing priorities
• Strong time management skills, organized, commercially aware, and able to prioritise effectively
• A natural communicator who listens, engages, and connects with people at all levels
• Confident and assertive — not afraid to share ideas or feedback in a constructive way
• A real team player, approachable and collaborative, working closely with marketing, sales, and operations
• Driven by results and motivated to hit (and exceed!) targets
• Adaptable and proactive when things change — quick to find solutions and keep things moving
• High attention to detail with a professional and polished approach
• Skilled in Microsoft Office (Excel, Word, PowerPoint) and confident using CRM or booking systems
• Passionate about customer service and delivering outstanding experiences from start to finish

Benefits:

• Competitive Pay & Benefits and Bonus scheme.
• Amazing Discounts – 50% off food and drink across all Big Table Group brands and 25% for friends & family.
• Wellbeing Support – Our We Care program includes a 24/7 virtual GP, mental health support, healthcare cash plan, dental plan, counselling, fitness & diet plans.
• Health Insurance & Family Health Insurance.
• Salary Sacrifice – Pension.
• Spend and save platform – access to 100s of retail discounts.
• Supportive, inclusive culture with real opportunities for growth.
• A business that values integrity, collaboration, and continuous improvement.

At the Big Table Group, there’s a seat for everyone. Take your place, share your experiences and let’s celebrate the differences we all bring every day!

Apply today and take your seat!