CRM (Customer Relationship Management) Executive

Gopuff; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading quick commerce company in Greater London is seeking a Customer Relationship Management Executive to develop and execute multi-channel campaigns. The ideal candidate will have over 2 years of experience in CRM and a strong commercial mindset. Responsibilities include personalising customer interactions, collaborating with various teams, and monitoring campaign outcomes. This role offers a dynamic environment and opportunities for career growth, along with various employee benefits including RSUs and medical cover.

Benefits

Company RSUs (Company Shares)

Private Medical + Dental cover

Annual performance appraisal and bonus

Employee Discount + FAM membership

Qualifications

• 2+ years’ experience in CRM, email, or digital marketing.
• Hands-on experience with CRM platforms.
• Confidence working with data for segmentation.

Responsibilities

• Deliver multi-channel CRM campaigns from planning to execution.
• Use customer data to personalise messaging and optimise journeys.
• Collaborate with teams to align CRM with promotions.

Skills

CRM experience

Email marketing

Data analysis

Attention to detail

Copywriting

Customer journey optimisation

Tools

Braze

Klaviyo

Customer.io

Looker

Tableau

Job description

At Gopuff, we’re not just delivering convenience - we’re redefining how the world shops. Since pioneering instant needs in 2013, we’ve empowered millions of customers across the U.S. and U.K. to reclaim their time through seamless, fast, and reliable delivery. Behind this transformative journey is our tech-first mindset, relentless obsession with customer experience and operational excellence.

We’re looking for an exceptional Customer Relationship Management Executive to join Team Blue!

Gopuff is on a mission to become the go-to platform for instant delivery of everyday essentials - and our CRM team plays a key role in making that happen. We’re looking for a commercially‑minded, technically capable CRM Executive to help drive customer engagement, retention, and lifetime value through smart, data‐driven campaigns.

You’ll support the end‑to‑end execution of multi‑channel CRM activity (email, push, in‑app), working closely with growth, trading, and analytics to make every message count.

If you’re a high‑performer who thrives in fast‑paced, high‑impact environments, this is your chance to build, innovate, and leave a lasting mark on one of the most disruptive industries in the world.

Are you ready to shape the future of commerce? Let’s go. 🚀

You will:

• Deliver multi‑channel CRM campaigns (email, push, in‑app) from planning and segmentation through to execution, QA and reporting.
• Use customer and behavioural data to personalise messaging and optimise customer journeys across different lifecycle stages (e.g. new, returning, lapsed).
• Collaborate with commercial and category teams to align CRM with key trading moments and promotions.
• Build and optimise automated journeys using decision splits, delays, entry/exit criteria, and dynamic content.
• Write engaging, on‑brand copy that speaks to different customer segments and improves engagement.
• Support A/B testing and experimentation to improve performance metrics like open, click‑through, and conversion rates.
• Monitor campaign results, generate insights and share learnings to inform strategy and future campaigns.
• Support the CRM Lead in testing and implementing new CRM features and automation improvements.

Requirements:

• 2+ years’ experience in CRM, email, or digital marketing (e‑commerce, retail or quick commerce preferred).
• Hands‑on experience with CRM platforms (e.g. Braze, Klaviyo, Customer.io).
• Confidence working with data to segment audiences and evaluate campaign performance.
• Strong attention to detail and the ability to juggle multiple priorities in a fast‑paced environment.
• A commercial mindset and genuine interest in improving key business KPIs.
• Excellent written communication and collaboration skills.
• Basic HTML/CSS skills for email formatting tweaks.
• Experience with A/B testing and customer journey optimisation.
• Familiarity with data tools like Looker or Tableau.
• A creative eye for copy and content that connects with customers.

Benefits:

• Company RSUs (Company Shares)
• Private Medical + Dental cover
• Annual performance appraisal and bonus
• Employee Discount + FAM membership

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.