CRM & Business Applications Analyst (Yardi/RentCafe)

Welltower Inc. (NYSE : WELL); Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare infrastructure firm in Birmingham is seeking an Analyst for Operations – Business Applications. This role focuses on overseeing the implementation of Yardi CRM and RentCafé, optimizing operational efficiencies, and fostering cross-functional collaboration. Candidates should have at least 4 years of relevant experience, a bachelor's degree, and strong project management and interpersonal skills. The position offers a competitive salary and a range of employee benefits including generous paid time off and a pension scheme.

Benefits

Competitive Base Salary + Annual Bonus

Generous Paid Time Off

Employee Stock Purchase Program

Pension Scheme + Profit Sharing Program

Tuition Assistance Program

Comprehensive Medical/Dental/Vision options

Qualifications

• 4+ years in operations or financial implementation.
• Strong understanding of customer journey design.
• Proven experience in CRM implementation projects.

Responsibilities

• Develop relationships to meet business objectives.
• Optimize resident journeys and maintain project plans.
• Conduct comprehensive training on CRM systems.

Skills

Project management understanding

Interpersonal skills

Conflict management skills

Documentation skills

Education

Bachelor’s degree in accounting, finance, or marketing

Agile, Six Sigma, or PMP certification

Tools

Yardi CRM

RentCafé

Job description

A leading healthcare infrastructure firm in Birmingham is seeking an Analyst for Operations – Business Applications. This role focuses on overseeing the implementation of Yardi CRM and RentCafé, optimizing operational efficiencies, and fostering cross-functional collaboration. Candidates should have at least 4 years of relevant experience, a bachelor's degree, and strong project management and interpersonal skills. The position offers a competitive salary and a range of employee benefits including generous paid time off and a pension scheme.