CRM Architect

Medium; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A tech company in Greater London is looking for a proactive Salesforce Administrator to manage its Salesforce instance. The candidate will be responsible for daily configuration, user support, and customization to enhance platform usability. Ideal applicants will have experience with Sales & Service Cloud, strong problem-solving skills, and effective communication abilities. This role requires maintaining data integrity and implementing system improvements. Salesforce Administrator Certification is a must.

Qualifications

• Experience as a Salesforce Administrator with knowledge of Sales & Service Cloud.
• Strong understanding of Salesforce best practices and platform capabilities.
• Experience with Salesforce Flow and validation rules.

Responsibilities

• Serve as administrator for Salesforce, handle user support and maintenance.
• Customize Salesforce objects and reports to meet business needs.
• Implement improvements for usability and data accuracy.

Skills

Salesforce expertise

Problem-solving

Effective communication

Interpersonal skills

Self-starter

Education

Salesforce Administrator Certification

Tools

Salesforce

Job description

We are seeking a proactive and detail-oriented Salesforce Administrator to manage the implementation, configuration, and ongoing support of a dedicated Salesforce instance. The ideal candidate will have strong hands‑on Salesforce expertise, a knack for solving business problems through thoughtful system design, and the ability to act as a thought partner in evolving the platform over time.

Responsibilities

• Serve as administrator for a Salesforce instance, responsible for day‑to‑day configuration, user support, and platform maintenance.
• Customize Salesforce objects, fields, reports, dashboards, Salesforce Flow, and page layouts to support business needs.
• Collaborate with internal stakeholders to gather requirements and translate them into functional Salesforce solutions.
• Implement improvements that enhance usability, efficiency, and data accuracy across the platform.
• Maintain data integrity by creating validation rules, implementing data governance processes, and conducting regular audits.
• Provide user training and support, helping team members adopt best practices and maximize platform value.
• Monitor system performance, usage, and issues; troubleshoot and resolve technical problems as needed.
• Stay informed about Salesforce updates and new features, and recommend relevant enhancements for the business.
• Support reporting and analytics needs by developing and maintaining useful reports and dashboards.
• Document processes, configurations, and changes to ensure transparency and continuity of operations.

Requirements

• Experience as a Salesforce Administrator, with knowledge of both Sales & Service Cloud
• Strong understanding of Salesforce best practices and platform capabilities
• Experience with Salesforce Flow, validation rules, and security and sharing settings
• Excellent problem‑solving skills and ability to translate business requirements into system solutions
• Effective communicator with strong interpersonal skills to collaborate across teams
• Self‑starter who can manage priorities in a fast‑paced environment

Nice to have

• Experience in Quality Assurance
• Experience supporting B2C sales and account management functions - ideally in iGaming, fintech, or crypto-related businesses
• Familiarity with integrations of communications platforms such as SMS, WhatsApp, Telegram, etc.
• Salesforce Administrator CertificationAdditional Salesforce certifications (Advanced Admin, App Builder, etc.)