Critical Emergency Dispatch Operator

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A public health service in Bicester is seeking an Emergency Dispatch Assistant to support emergency operations. This role requires multitasking, calmness under pressure, and teamwork to prioritize medical emergencies. Candidates should have GCSEs in Maths and English, along with customer service experience. The position does not support remote working, emphasizing the importance of a local presence. Benefits include extensive training, holiday entitlement, NHS discounts, and professional development opportunities.

Benefits

Full training and courses

27 days holiday (rising with service)

Automatic NHS Pension Scheme enrollment

Professional development access

Occupational Health support

NHS Discounts

Qualifications

• Competent in IT systems usage.
• Experience in customer service roles.
• Ability to manage competing priorities.

Responsibilities

• Support and assist emergency dispatchers in their duties.
• Operate radio and computer systems to log information accurately.
• Assist in maintaining systems and vehicle movements.

Skills

Competent in the use of IT systems

Customer service experience

Ability to multi-task

Good written and verbal communication skills

Good Knowledge of geographical area

Education

GCSE grades 4-9 or equivalent in Maths and English

Job description

A public health service in Bicester is seeking an Emergency Dispatch Assistant to support emergency operations. This role requires multitasking, calmness under pressure, and teamwork to prioritize medical emergencies. Candidates should have GCSEs in Maths and English, along with customer service experience. The position does not support remote working, emphasizing the importance of a local presence. Benefits include extensive training, holiday entitlement, NHS discounts, and professional development opportunities.