Crisis Support Worker

Paragon Social Care; Little London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A children's residential care provider in the UK is seeking dedicated professionals to provide person-centred care and trauma-informed support. You will guide young people through crisis situations while promoting their rights and emotional well-being. Candidates should have at least 2 years of relevant experience and a full UK driving licence. The position offers opportunities for professional growth and comes with casual dress, pension, and on-site parking benefits.

Benefits

Casual dress

Company pension

On-site parking

Staff referral programme

Ongoing training and supervision

Qualifications

• Minimum of 2 years' experience in a Children's Residential or similar setting.
• Ability to support young people with challenging behaviours.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Deliver high-quality crisis interventions for emotional distress.
• Encourage community engagement and daily routines.
• Support the young person with appointments and activities.

Skills

Trauma-informed support

Crisis intervention

Advocacy

Mentoring

Emotional regulation

Positive behaviour support

Education

Qualifications in social care, youth work, or psychology

Job description

Overview

Provide person‑centred care, trauma‑informed support, and crisis intervention to ensure the young person feels safe, valued, and empowered to reach their potential.  You will lead by example, advocating for the young person, mentoring colleagues, and maintaining the highest standards of care and safeguarding.

At Paragon Social Care, we believe every young person deserves a safe, nurturing, and supportive home.  Candidates should be caring, resilient, and motivated with a genuine passion for improving the lives of young people in residential care.

Responsibilities

• Deliver high‑quality, trauma‑informed crisis interventions to support young people in emotional or psychological distress.
• Use evidence‑based therapeutic strategies (e.g. grounding, emotional regulation, and de‑escalation techniques) to promote recovery and stability.
• Encourage and participate in daily routines, activities, and community engagement to promote structure, wellbeing, and independence.
• Support the young person in attending appointments, education, and leisure activities.
• Ensure the protection, safety, and welfare of young people at all times, taking swift action where necessary.
• Actively advocate for the young person's rights, wishes, and voice to be heard and respected.
• Promote Positive Behaviour Support techniques that encourage positive outcomes and emotional growth.
• Work closely with external professionals (e.g. CAMHS, social workers, education providers, emergency services) to ensure consistent and coordinated care.
• Assist the Residential Home Manager with quality assurance, record‑keeping, and compliance during inspections and Regulation 44 visits.
• Engage in reflective supervision, ongoing training, and professional development to maintain high standards and emotional resilience.
• Take part in on‑call duties as required.

Qualifications

• Minimum of 2 years' experience in a Children's Residential or similar setting.
• Proven ability to support young people displaying challenging behaviours and complex emotional needs.
• Full UK driving licence and access to a vehicle.
• Flexibility to work rota patterns including evenings, weekends, and sleep‑ins.
• Desirable: experience in crisis support, secure settings, mental health, youth work, social care, or psychology.
• Desirable: experience working with young people with trauma, attachment difficulties, or complex mental health needs.
• Desirable: experience within prison services, secure setting, or hospital.
• Desirable: qualifications in social care, youth work, or psychology.

Benefits

• Casual dress
• Company pension
• On‑site parking
• Staff referral programme
• Ongoing training, supervision, and professional growth opportunities

This post is subject to an enhanced Disclosure and Barring Service (DBS) check due to the nature of the role, which involves working with vulnerable young people. Safeguarding and promoting the welfare of young people is a priority, and all applicants will be expected to share this commitment.