Crisis Response Admin Officer – Surge & Rapid Support

HM Revenue and Customs; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency in England is seeking enthusiastic individuals for a customer service role. You will be involved in answering calls, assisting customers, and managing casework. The role offers full training and an opportunity to enroll in a Level 3 Apprenticeship Programme. No prior experience is required, just bring your enthusiasm and willingness to learn. This position can require traveling at short notice and may involve working away from home.

Benefits

Full training and support

Level 3 Apprenticeship Programme

Flexible working patterns

Qualifications

• Enthusiasm and a helpful attitude.
• Willingness to learn and adapt to a dynamic environment.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Manage casework and data processing using IT systems.
• Engage with customers face-to-face when necessary.
• Adapt to urgent tasks and travel at short notice.
• Work independently in a dynamic environment.

Skills

Customer service

Effective communication

Adaptability

Basic IT skills

Job description

A government agency in England is seeking enthusiastic individuals for a customer service role. You will be involved in answering calls, assisting customers, and managing casework. The role offers full training and an opportunity to enroll in a Level 3 Apprenticeship Programme. No prior experience is required, just bring your enthusiasm and willingness to learn. This position can require traveling at short notice and may involve working away from home.