Crewing Officer - Gatwick

easyJet Airline Company PLC; Crawley, Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major low-cost airline is seeking a Crewing Officer to manage crew rosters at London Gatwick. The role requires at least two years of experience in airline operations or as cabin crew, with strong decision-making skills and a focus on customer service. Responsibilities include ensuring compliance with safety regulations while addressing last-minute crew changes. The position offers a competitive bonus and flexible benefits, contributing to a dynamic team dedicated to operational excellence.

Benefits

Up to 20% maximum bonus

25 days of annual leave plus bank holidays

Annual credit towards an easyJet holiday

Various flexible benefits and extras

Qualifications

• Minimum two years of relevant experience in airline operations or cabin crew.
• Ability to manage multiple demands and shifting priorities.
• Strong customer focus and a passion for delivering excellent service.

Responsibilities

• Maintain safe and compliant rosters.
• Manage roster change requests and communicate effectively.
• Provide cross-functional support to operational and planning teams.

Skills

Airline operations experience

Decision-making skills

Interpersonal skills

Flexibility

Customer focus

Tools

Microsoft Office

AIMS or equivalent

Job description

Job Description – Crewing Officer – Gatwick (16547)

Crewing Officer – Gatwick

We are easyJet – a FTSE-100 listed, multi-billion-pound low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly >1,207 routes, connecting 38 countries across Europe, and employ >18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you

• Have at least two years’ experience in airline operations, crewing, or a cabin crew role
• Enjoy working in a fast-paced, dynamic environment where every day brings new challenges and opportunities to make a difference

The Team

You’ll be joining our Network Control Team within the Integrated Control Centre, working alongside a dedicated group of professionals who ensure safety, compliance, and operational excellence 24/7. The Crewing team collaborates closely with crew across the network, base teams, rostering, training, and other operational teams to keep our schedule running smoothly and safely.

The Role

As a Crewing Officer, you’ll play a vital role in managing crew rosters from the day of operation up to three days out, using the AIMS crew system and a range of decision support tools. Reporting to the Senior Crewing Officer, you’ll ensure all rosters are safe, legal, and compliant with local agreements, while also considering operational robustness, efficiency, cost effectiveness, and crew wellbeing.

Your responsibilities will include:

• Maintaining safe and compliant rosters in line with legal requirements, contracts, and company policies
• Keeping up to date with the latest rules, protocols, and system updates
• Liaising with ICC teams, base teams, and training delivery to manage and communicate roster changes and disruptions
• Re‑crewing uncovered flight duties, applying sound judgement to balance operational needs, cost, and crew lifestyle
• Managing roster change requests with sensitivity and ensuring all changes are understood and accepted by relevant parties
• Providing cross‑functional support to other operational and planning teams as needed
• Maintaining strong safety culture, reporting incidents, and supporting investigations to improve safety and compliance
• Ensuring effective strategies are in place for managing disruption and maintaining adequate standby coverage

Requirements of the Role

What we’re looking for

• Minimum two years of relevant experience, ideally in airline operations, crewing, or as cabin crew
• Ability to provide effective solutions for last‑minute crew changes, considering employee wellbeing
• Strong decision‑making skills, especially under pressure and in ambiguous situations
• Ability to manage multiple demands, shifting priorities, and short deadlines
• Comprehensive knowledge of EASA and easyJet alleviations is beneficial
• Strong interpersonal, communication, consultative, and influencing skills
• Team player with a focus on continuous improvement
• High degree of personal and professional flexibility
• Proficiency in Microsoft Office and general PC use
• Proactive approach to personal development
• Strong customer focus and a passion for delivering excellent service
• Knowledge of AIMS or equivalent is desirable

This full‑time role is based at London Gatwick, working an average of fourteen 12‑hour shifts per 28 days, including both day and night shifts.

What you’ll get in return

• Up to 20% maximum bonus
• 25 days of annual leave plus bank holidays
• Annual credit towards an easyJet holiday
• Various flexible benefits and extras

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

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