Crematorium Assistant (Level 1)

Dignity Plc; Croscombe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A compassionate service provider in Croscombe is seeking a Crematorium Assistant for Mendip Crematorium. This versatile role includes supporting chapel services, assisting with interments and memorial enquiries, and maintaining the grounds. Candidates should possess strong interpersonal skills, be physically fit, and have experience in customer service. The position offers a supportive environment dedicated to making a difference during difficult times.

Qualifications

• Strong interpersonal skills and empathetic communication with families.
• Physically fit and capable of performing manual tasks, including grounds maintenance.
• Comfortable using basic IT systems for bookings and administrative tasks.
• Customer-facing experience preferred in hospitality, care, retail, or bereavement.
• Eager to learn and adaptable to a multi-skilled role.

Responsibilities

• Support chapel services, including setup and greeting families.
• Assist with witness interments or ashes scatterings respectfully.
• Maintain crematorium grounds and memorial areas clean and presentable.
• Assist families with memorial enquiries and provide guidance.
• Manage service bookings and accurate record maintenance.
• Respond to phone and email enquiries professionally.
• Adhere to health and safety regulations and report hazards.

Skills

Interpersonal skills

Empathy

Customer service experience

IT system usage

Physical fitness

Job description

Are you compassionate, detail-oriented, and passionate about supporting families during difficult times? We are seeking a Crematorium Assistant to join our team at Mendip Crematorium. This versatile role covers all aspects of crematorium operations, from supporting chapel services to maintaining grounds and handling administrative duties.

Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Assist with witness interments or ashes scatterings with sensitivity and respect.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.

Qualifications

• Has strong interpersonal skills and communicates empathetically with families.
• Is physically fit and capable of performing manual tasks, including grounds maintenance.
• Is comfortable using basic IT systems for bookings and administrative tasks.
• Has experience in a customer-facing role (hospitality, care, retail, bereavement) preferred.
• Is eager to learn and adaptable to a multi-skilled role.

Equality, Diversity and Inclusion Statement: We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.