Credit & Operations Director

Avatar International SA; Milton Keynes; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A market-leading finance organization in Milton Keynes is seeking a Credit & Operations Director to lead the strategic operational framework. This pivotal role requires over 10 years of experience in credit and operations, with responsibilities that include managing risk and driving operational excellence. The successful candidate will participate in shaping the organization's direction and can expect a salary starting at £95,000 plus comprehensive executive benefits including a hybrid work model and performance bonuses.

Benefits

Annual bonus scheme

Hybrid working model

Executive car scheme

Private healthcare

Enhanced pension

25 days holiday + bank holidays

Life assurance (4x salary)

Enhanced parental leave

Qualifications

• 10+ years' senior leadership experience in credit and operations.
• Strong strategic thinking and stakeholder engagement skills.
• Deep understanding of credit risk, collections, and operational controls.

Responsibilities

• Lead and evolve the credit and operations strategy across the UK business.
• Manage risk, compliance, and profitability across credit, collections, and contract administration.
• Drive operational excellence and continuous improvement across all functions.

Skills

Strategic thinking

Stakeholder engagement

Leadership

Risk management

Operational controls

Job description

Overview

A market-leading captive finance organisation within the commercial vehicle sector is seeking a commercially astute Credit & Operations Director to join its executive leadership team. This is a pivotal role, responsible for shaping the credit and operational strategy of a high-performing finance business that supports a premium brand across the UK. Location: Milton Keynes. Salary: from £95,000 plus bonus and executive benefits including a car scheme. This is a rare opportunity to lead a multi-functional team, drive operational excellence, and influence strategic direction at board level.

Key Responsibilities

• Lead and evolve the credit and operations strategy across the UK business
• Manage risk, compliance, and profitability across credit, collections, and contract administration
• Drive operational excellence and continuous improvement across all functions
• Educate and coach stakeholders to elevate credit and operational understanding
• Ensure robust controls and regulatory alignment across credit and operations
• Collaborate with internal and external stakeholders to deliver scalable, future-fit capabilities

Candidate Profile

• 10+ years' senior leadership experience in credit and operations
• Strong strategic thinking and stakeholder engagement skills
• Deep understanding of credit risk, collections, and operational controls
• Experience in financial services or automotive sectors preferred
• Familiarity with regulatory frameworks and compliance standards
• Inspirational leadership style with a track record of team development

Benefits Package

• Base salary from £95,000
• Annual bonus scheme
• Hybrid working model
• Executive car and loan car schemes
• Private healthcare and enhanced pension
• 25 days holiday + bank holidays
• Life assurance (4x salary)
• Enhanced parental leave and wellbeing support

Culture & Impact

This organisation is values-led, commercially ambitious, and deeply committed to operational excellence. The Credit & Operations Director will play a central role in shaping the business's future, balancing governance with agility, and enabling sustainable growth.