Credit Controller Team Leader

Commercial Services; Kings Hill; Hybrid; GBP 33,000; Full time

Job summary

A major public sector service provider is seeking a Credit Controller Team Leader to oversee a high-performing team and enhance cash collection processes. This hybrid position requires proven experience in credit control, with a focus on leadership and process improvements within a corporate environment. The role offers a competitive salary and comprehensive benefits including annual leave, life assurance, and development support.

Benefits

25 days annual leave

Life assurance cover

Pension scheme

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Wellbeing programme

Learning and development support

Qualifications

• Proven experience in Credit Control within a corporate multi-entity business.
• Previous supervisory experience leading a Credit Control team.
• Demonstrable experience in driving process improvements.

Responsibilities

• Lead and coordinate the Credit Control team.
• Review customer refund and bad debt write off requests.
• Maximise debt recovery and maintain audit trails.
• Conduct regular account reviews and manage legacy debts.

Skills

Credit Control experience

Team leadership

Process improvement

Strong IT skills

Interpersonal skills

Tools

Microsoft Office

Intermediate Excel

Job description

Location : Kings Hill / Hybrid

Salary / package : £32,304.36 per annum

Contract type : Permanent

Hours : Full time, 37 hours per week

Are you ready to lead a high-performing credit control team and drive real impact across a complex, multi-entity business? As our Credit Controller Team Leader you’ll play a pivotal role in shaping our approach to cash collection and risk management.

Who we are

This opportunity sits within the Corporate Finance team at Commercial Services Group. CSG is renowned for delivering innovative, customer-focused solutions across the public sector. By joining us, you’ll be contributing to CSG’s mission of excellence and supporting our commitment to financial integrity and sustainable growth.

Why this role matters

As the Credit Control Team Leader, you’ll supervise and develop a skilled team, ensuring timely cash collection and minimising risk exposure to bad debts. You’ll work across multiple business units and legal entities, building strong relationships with internal and external stakeholders. Your pragmatic, commercial approach will be key to driving process improvements and supporting the team.

What you’ll be doing

Lead, support and coordinate the Credit Control team to deliver core responsibilities effectively.

Review and approve customer refund and bad debt write off requests within policy.

Act as the key point of contact for Finance Business Partners and escalate issues as needed.

Maximise debt recovery and maintain comprehensive audit trails of all communications.

Escalate debt collection processes in line with business policy and ensure appropriate recovery actions.

Conduct regular account reviews and tackle legacy ages debt consistently.

Complete bi-weekly and monthly dispute meetings.

Build strong customer relationships and deliver excellent customer service.

Support system development and process improvements within the Credit Control function.

What we’re looking for

Proven experience in Credit Control ideally within a corporate multi-entity business.

Previous supervisory experience leading a Credit Control team.

Demonstrable experience in driving process improvements within a Credit Control team.

Strong IT skills, especially Microsoft Office and Intermediate Excel.

Outstanding interpersonal skills.

Team building skills and customer focused approach.

Commitment to professional conduct, equality and diversity and environmental responsibility.

What you’ll get in return

Salary of £32,304.36 per annum

25 days annual leave, plus your birthday off

Life assurance cover (4x salary)

Pension scheme with 4% employer contribution

Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme

Volunteer days and access to a comprehensive wellbeing programme

Tailored learning and development support with real opportunities to progress

Why CSG?

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any