Credit Controller - Open Market

AXIS Capital; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global insurance provider in London is seeking a Credit Controller to manage outstanding premium balances and liaise with brokers to ensure prompt payments. The role calls for strong insurance knowledge, analytical skills, and effective communication. Responsibilities include monitoring premium discrepancies, managing overdue accounts, and maintaining accurate records. The candidate should be organized, and time management will be key. This position offers a competitive benefits package and a collaborative environment.

Benefits

Comprehensive medical plans

Health and wellness programs

Retirement plans

Tuition reimbursement

Paid annual leave

Responsibilities

• Monitor and manage outstanding premium balances across multiple insurance products.
• Liaise with brokers and underwriting staff to resolve premium discrepancies.
• Chase overdue balances via phone, email, and face to face meetings.
• Maintain records of all communications and ensure accuracy in the system.
• Escalate problematic accounts to appropriate teams and recommend actions.
• Liaise with Offshore teams as required.

Skills

General insurance knowledge – principles and practices

Lloyd’s market knowledge

Good analytical skills

Good organization and time management capabilities

Good communications skills

Tools

Excel

Word

Access

IRIS

Lloyd’s/Company bureau systems

Job description

Job Description: Credit Controller – Open Market

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

How does this role contribute to our collective success?

Aids premium collection, enhances cash flow and minimizes debt.

What will you do in this role?

• Monitor and manage outstanding premium balances across multiple insurance products

• Liaise with brokers and underwriting staff, on at least a monthly basis, to resolve premium discrepancies and ensure prompt payment

• Chase overdue balances via phone, email and face to face meetings, maintaining a professional and diplomatic approach

• Maintain records of all communications and ensure insurance accounting system notes are up-to-date and accurate

• Escalate problematic accounts to Underwriting teams and Premium Accounting management and recommend appropriate action

• Liaise with A&R team on insurance system reconciliation issues

• Liaise with Offshore teams where required

• Be aware of London Market news re financial positions of brokers within the remit of the role

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experience we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• General insurance knowledge – principles and practices

• Lloyd’s market knowledge

• Good analytical skills

• Good organization and time management capabilities

• Good communications skills

IT Skills (ideal but not essential)

• A good standard of Excel & Word

• A knowledge of Access

• IRIS (good but not essential)

• A good knowledge of Lloyd’s/Company bureau systems

Role Factors:

In this role, you will typically be required to be in the office 9 days per calendar month and additionally if requested

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family (spouse, dependents), health and wellness programs, retirement plans, tuition reimbursement, paid annual leave and much more.