Credit Controller-Finance

East and North Hertfordshire NHS Trust; Stevenage; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Stevenage is seeking a Credit Controller to join their Finance Team. The successful candidate will manage the Trust's debt and work closely with NHS Shared Business Services to ensure efficient recovery of Sales Income. Candidates should have experience in financial ledger systems and excellent communication skills. Support for continuing study is available, reflecting our commitment to staff development and effective debt management within a compassionate healthcare environment.

Benefits

Support for continuing study

Flexible working patterns

Professional development opportunities

Qualifications

• Significant experience in using financial ledger systems, particularly Accounts Receivable.
• Excellent interpersonal skills and able to manage workload effectively.
• Experience in a credit control or financial environment.

Responsibilities

• Assist the Transaction Team Manager in recovering Sales Income.
• Work with Shared Business Services for debt management.
• Chase debt and manage Accounts Receivable ledger.

Skills

Excellent communication skills

Advanced Excel skills

Teamwork

Ability to work under pressure

Education

Studying towards CCAB/CIMA qualification

Degree in a relevant subject

Tools

Financial ledger systems

NHS Shared Business Services Oracle system

Job description

Job overview

We are recruiting for a Credit Controller who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen for an enthusiastic and professional individual to join our awarding winning Finance team.

The successful candidate will be responsible for handling the Trust’s debt in conjunction with NHS Shared Business Services and be the key member of the Transaction Team in respect of Receivables. They will also be responsible for the Lister Cash Office including line management of the cashiers.

The post holder will have excellent interpersonal and communication skills and be confident in the use of Microsoft products (particularly Excel) to a high standard. Attention to detail and the ability to work under pressure are key to this role. The ability to manage one’s own workload and that of the Cashiers.

Support for continuing study would be available to the right candidate. Our Finance Team has achieved Level 2 accreditation and is actively working towards Level 3, so we are committed to supporting our staff in their professional development.

The Finance Team is based in Avnet House, Stevenage. Team members typically work from home on two or three days per week, with Tuesday being a day when everyone from Financial Accounts attends the office.

Main duties of the job

Assisting the Transaction Team Manager in all matters relating to the recovery of Sales Income from both NHS and Non-NHS organisations, Health Insurance Companies, Individuals and other miscellaneous entities

Working closely with Shared Business Services (SBS) who are the Trust’s out-sourced Sales Invoicing/Debt Management Contractor whose offices are in Leeds (Invoicing & Receipting) & Bristol (Debt Management).

Chasing debt personally in conjunction with SBS and adding notes onto SBS system.

Providing support to the Trust’s Sales Invoicing staff based in various Departments in the Lister, QEII and Mount Vernon

Undertake routine System Maintenance functions relating to the “Accounts Receivable” ledger.

Resolving ad-hoc queries raised either internally or externally relating to Accounts Receivable.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications / Training

Essential criteria

• Studying towards CCAB/CIMA qualification, have equivalent experience in a degree in a relevant subject, or relevant work experience

Desirable criteria

• Attained CCAB/CIMA qualification, or have equivalent experience in a degree in a relevant subject

Previous Experience

Essential criteria

• Significant experience in all aspects of using financial ledger systems particularly in respect of Accounts Receivable
• Experience of dealing with customers, both in writing and by telephone
• Experience of working within a credit control environment

Desirable criteria

• Significant experience in all aspects of NHS Shared Business Services Oracle system particularly in respect of Accounts Receivable
• Experience in an NHS financial environment

Skills

Essential criteria

• Excellent communication skills, both written and oral
• Experienced user of computer applications. Have an advanced understanding of spreadsheets, computerised ledger systems and email packages
• Confidently make decisions in response to customer enquiries
• Able to work as a member of a team and to perform effectively under pressure to meet deadlines
• Able to confidently advise other users when offering/responding to requests for support or guidance in matters relating to the Accounts Receivable matters
• Able to build good working relationships with both Internal/External staff and Customers.

Knowledge

Essential criteria

• A good working knowledge of :- - Sales ledger function - Debt Management, and - Cash Allocation
• All-round knowledge of financial and accounting procedures, legislation and NHS reporting and accounting requirements
• General knowledge of VAT legislation as it affects the NHS

Desirable criteria

• Extensive knowledge of large financial systems
• Knowledge of the Trust’s Standing Orders and Standing Financial Instructions

Other Requirements

Essential criteria

• Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
• Role model our Trust values every day
• To be flexible and adaptable to work requirements and changing priorities
• Ability to manage relationship with NHS Shared Business Service on matters relating to debt collection