Credit Controller

Central and North West London NHS Foundation Trust; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare trust in London is seeking a Credit Controller to manage accounts receivable and liaise with NHS Shared Business Services to resolve debt-related issues. The successful candidate will be responsible for chasing complicated debts, validating salary overpayments, and maintaining compliance with financial transactions. A strong background in problem-solving and debt management is essential. This role offers a diverse environment and opportunities for professional development with flexible working arrangements.

Benefits

Flexible working arrangements

Professional development opportunities

Mentorship program

Qualifications

• Experience in a finance or accounts receivable role is preferred.
• Strong communication skills for liaising with internal and external stakeholders.
• Attention to detail and ability to ensure financial compliance.

Responsibilities

• Liaise with NHS Shared Business Services collections team for debt resolution.
• Chase and validate charges related to salary overpayments.
• Analyze overdue debts to focus collection efforts.
• Ensure compliance with financial instructions and procedures.
• Support management in the setup of debt recovery processes.

Skills

Problem solving

Debt management

Analytical skills

Tools

Oracle

Job description

We are currently recruiting a Credit Controller to work in the Accounts Receivable team. The majority of the AR function is outsourced to NHS Shared Business Services so a significant part of this role is liaising between them and the rest of the Trust, helping to resolve issues which are delaying debt recovery. The successful candidate will be a keen problem solver and pro‑active in their approach to debt management.

Liaising between NHS Shared Business Services collections team and internal staff within CNWL to resolve debt‑related issues.

• Chasing debt deemed too complicated for NHS Shared Business Services.
• Validating charges and raising invoices for salary overpayments.
• Analysing overdue debt to help focus collection efforts.

Working for our organisation

CNWL's finance department offers a diverse and friendly environment for professional development. We are a large team with many opportunities to progress your career, and have set ourselves the target of finding a mentor for every team‑member who wants one. Our staff are based across various sites and we welcome flexible working. We also have the benefit of being an accredited employer for ACCA, CIPFA and CIMA.

• Ensuring that financial transactions processed on the AR system are undertaken in accordance with Standing Financial Instructions and Standing Orders
• Ensuring all debts are actively followed up by NHS SBS adhering the agreed timescales
• Ensure, in conjunction with NHS SBS, that outstanding debts are rigorously followed up on behalf of the Trust, in accordance with agreed procedures, with any potentially irrecoverable amounts referred for court action
• Support the Accounts Payable & Receivable Manager in setting up processes and procedures to ensure that all debts are recovered
• Forward any invoices received direct by the organisation to NHS SBS at the agreed address as soon as possible and work with NHS SBS to ensure invoices are submitted correctly
• Provide support to NHS SBS with customer invoice queries and debt collection
• Provide assistance where required in processing new customer account set-up, raise sales orders, receipt income into Oracle
• Assist in the review, on a monthly basis, of the detailed aged debtors report produced by NHS SBS and compile the debt reports for the monthly Board packs
• Assist in the preparation of the review of bad debts and compile write-offs when appropriate annually through the Audit Committee
• Monitor compliance with procedures to detect and rectify potential problems before they escape
• Provide support with the completion of returns in respect of debt information
• Produce and maintain procedure notes and process maps for the debt process
• Maintain effective working relationships with colleagues within the Trust and outside it. In particular with NHS Shared Business Services, internal and external audit
• Deputise for the Accounts Payable & Receivable Manager as appropriate
• Perform any other duties as required by the Accounts Payable & Receivable Manager on a day‑to‑day basis