Credit Control - Broker Accounts

Aviva; Norwich; On-site; GBP 30,000; Full time

Job summary

A leading insurance company in Norwich is seeking a Credit Control professional to manage broker accounts and ensure timely payments. The role involves strong relationship management, problem-solving, and collaboration with both onshore and offshore teams. The ideal candidate will possess excellent organisational and communication skills, along with a confidence in handling numbers. Competitive benefits including a bonus opportunity and a generous pension plan are offered.

Benefits

Bonus opportunity - 8% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares

Flexible benefits including cycle to work

3 paid volunteering days

Wellbeing support and tools

Responsibilities

• Manage broker debt and ensure timely payments.
• Resolve queries quickly and improve account quality.
• Lead monthly calls with stakeholders and coach colleagues.

Skills

Strong organisational and investigative skills

Confident with numbers and Excel

Excellent communicator—written and verbal

Able to work independently and as part of a team

Comfortable having challenging conversations

Job description

Credit Control - Broker Accounts

Salary Circa £30,000

Are you experienced in managing high-volume ledger accounts from a credit control perspective?

If the answer is yes, we’d love to hear from you!

We’re looking for someone who thrives on building strong relationships and enjoys solving problems. Whether you're an experienced credit controller or ready to take the next step in your career, this role offers the opportunity to take ownership of broker accounts and make a real impact.

If you're confident with numbers, enjoy working with people, and are ready for a new challenge—this could be the perfect next move for you.

A bit about the job:

You’ll be the go-to expert for managing broker debt, making sure payments are on time and queries are resolved quickly. Working with both onshore and offshore teams, you’ll help improve account quality and build strong relationships with our brokers. You’ll lead monthly calls with stakeholders, coach colleagues, and spot risks before they become issues. It’s a role that keeps things moving—and makes a real difference to how we work.

Skills and experience we’re looking for:

• Strong organisational and investigative skills
• Confident with numbers and Excel
• Excellent communicator—written and verbal
• Able to work independently and as part of a team
• Comfortable having challenging conversations and seeing things through

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £30,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Tawana Chin a call on 07789 624461 or send an email to [e-mail].