Credit Control Assistant Manager

Nicholls & Clarke Ltd; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading supplier in construction materials is seeking a Credit Control Assistant Manager to oversee the collection of payments and support the Credit Control team. The successful candidate should have supervisory experience in a credit control role and strong communication skills. Responsibilities include monitoring customer accounts, resolving payment disputes, and maintaining professional relationships with clients. This role requires proficiency in Microsoft Office and the ability to adapt to a fast-paced environment.

Qualifications

• Previous experience in a supervisory credit control role.
• Strong interpersonal skills and ability to work as part of a team.
• Experience working closely with finance and sales teams.

Responsibilities

• Oversee the prompt collection of payments and maintain records.
• Chase overdue payments through various communication channels.
• Monitor customer credit limits and evaluate creditworthiness.

Skills

Communication Skills

Attention to Detail

Problem Solving

Teamwork

Flexibility

Tools

Microsoft Office

Kerridge

Job description

The Credit Control Assistant Manager, reporting directly to the Credit Manager, will be responsible for overseeing the Company's debts by ensuring the prompt collection of payments, whilst maintaining precise and up-to-date records. The successful candidate will provide support to the Credit Controllers and the Credit Manager. You will ideally have had previous team lead / supervisory experience, and a strong background within credit control working within a busy Sales environment. In this role, you will need to maintain positive relationships with clients, peers and colleagues, as well as efficiently and professionally resolving account-related issues.

Primary Objectives

• Chasing overdue payments via phone, email, or letters.
• Monitoring customer credit limits and account balances. Evaluate the creditworthiness of new and existing customers, setting appropriate credit limits agreed with the Credit Manager to minimise financial risk.
• Resolving payment disputes and liaising with internal teams to address issues.
• Maintaining accurate records of communications and payment histories.
• Look for ways to improve cash collections.

Main Duties and Responsibilities

• Actively pursue current and overdue debt whilst maintaining positive relationships by communicating professionally and amicably with our customers and all other departments. This is a hands‑on role.
• Monitoring debtor balances and ensuring timely collection of payments.
• Investigating and resolving queries.
• Opening new accounts / updating info on existing accounts.
• Cash entering and allocations on the finance system.
• Actively assist the Credit Manager as needed and support/guide the Credit Controllers whilst also having your own ledger.
• Being self‑motivated and able to plan your time effectively, but must be able to work on your own and in a team.
• Some Reception switchboard cover is required if the Secretarial Department do not have enough staff, and post is also sent out by the Credit Control team at the end of the day, although this is minimal.

Skills & Experience

• Knowledge of using Kerridge and/or GPS Order/Liseis c an advantage.
• Previous experience in a supervisory credit control role.
• Proficient in Microsoft Office (Outlook, Excel, and Word).
• Strong attention to detail.
• Excellent communication skills.
• To always be professional and courteous, and remain calm in difficult situations.
• Ability to develop and maintain relationships with all clients.
• Strong interpersonal skills, focusing on teamwork with people at all levels.
• Solution‑oriented and a good problem solver.
• Ability to adapt and be flexible within the work environment.
• Experience working closely with sales, ffinanceor operations teams.