Credit Control Assistant

Keoghs; Bolton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading legal solutions provider in Bolton is seeking a proactive Credit Control Assistant to ensure timely collection of invoices across a designated client portfolio. The role involves managing debt, maintaining client relationships, and supporting the finance function. Ideal candidates will have keen attention to detail, excellent numeracy skills, and strong ability to engage with clients. The position offers competitive benefits including a Davies Incentive Plan and health cash plan.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP

Death In Service

Pension Contribution

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Access to Online Discount Sites

Discounted Gourmet Society Membership

Discounted Tickets for Merlin Attractions

Discounts at local retail outlets

Qualifications

• Strong attention to detail with excellent numeracy skills.
• Proven ability to manage time effectively and prioritise workload.
• Confident IT skills, including proficiency in Excel and other Microsoft Office applications.
• Professional communication skills with the ability to engage effectively with clients and colleagues.
• A strong team player with a collaborative approach, willing to support colleagues when needed.

Responsibilities

• Manage and collect outstanding client invoices in accordance with agreed processes and timescales.
• Build and maintain strong client relationships.
• Investigate and resolve invoice queries.
• Ensure accurate allocation of client receipts.
• Liaise with the Billing Team for any amendments to bills.
• Provide clear analysis of outstanding debt to Clients and Fee Earners.
• Monitor overdue accounts and recommend actions.

Skills

Attention to detail

Time management

Excel proficiency

Professional communication

Team collaboration

Job description

Description

We are seeking a proactive and detail-oriented Credit Control Assistant to join our Finance team in Bolton on a full-time basis. This role is key to ensuring the timely collection of outstanding invoices across a designated client portfolio, in line with Keoghs’ policies and KPIs. The successful candidate will play a vital role in managing debt, maintaining strong client relationships, and supporting the wider finance function.

Key Accountabilities

• Manage and collect outstanding client invoices in accordance with agreed processes and timescales.
• Build and maintain strong client relationships, balancing effective debt recovery with positive client engagement.
• Investigate and resolve invoice queries promptly, working closely with Fee Earners and Clients.
• Ensure accurate allocation of client receipts in collaboration with the Legal Cashiers Team.
• Liaise with the Billing Team to arrange amendments to bills where required.
• Ensuring the team leader is aware of any issues that arise and that significant issues are escalated to the Client Relationship Manager in a timely manner.
• Provide clear and accurate analysis of outstanding debt to Clients and Fee Earners.
• Monitor overdue accounts and recommend actions to keep overdue percentages within target.
• Contribute to process reviews, identifying and recommending improvements.

Experience, Skills and Qualifications

• Strong attention to detail with excellent numeracy skills.
• Proven ability to manage time effectively and prioritise workload.
• Confident IT skills, including proficiency in Excel and other Microsoft Office applications.
• Professional communication skills with the ability to engage effectively with clients and colleagues.
• A strong team player with a collaborative approach, willing to support colleagues when needed.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation

About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.

With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.