CQC Programme Officer

NHS; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent healthcare organization in Greater London is seeking a CQC Programme Officer to support the delivery of their internal CQC preparedness programme. The ideal candidate will possess a strong understanding of NHS work, excellent communication skills, and data management abilities. Responsibilities include delivering CQC priorities, managing administrative tasks, and designing communication materials. An educational background at degree level is required, with experience in health or quality assurance being essential. This role offers a chance to make a positive impact on patient experience.

Qualifications

• Strong understanding of quality assurance and regulatory requirements.
• Ability to manage own workload against regular deadlines.
• Demonstrated ability to work autonomously and collaboratively.

Responsibilities

• Deliver CQC priorities.
• Manage day-to-day administrative tasks related to CQC.
• Design communication materials for clinical teams.

Skills

Strong background in NHS work

Excellent communication skills

Data management skills

IT skills

Ability to manage workload

Collaborative working skills

Education

Educated to degree level or equivalent experience

Tools

Office 365/MS Teams

Excel

Job description

Job Summary

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Role Overview

We are looking for an enthusiastic and dynamic CQC Programme Officer to help support the delivery of the Trust’s internal CQC preparedness Programme CQC@ELFT and support and maintain positive relationships with CQC through timely information sharing.

Duties and Responsibilities

• Deliver CQC priorities
• Manage day-to-day administrative tasks, including handling CQC enquiries and preparing for key meetings and inspections
• Lead coordination and data analysis required as part of the CQC@ELFT work stream
• Design communication materials and resources to support clinical teams’ understanding of CQC and regulatory requirements
• Contribute to committee reports where required
• Deliver training on QA processes to clinical staff and service users

Qualifications

Candidate must have a strong background in NHS work and a solid understanding of quality assurance and regulatory requirements. Excellent communication, data management and IT skills, ability to manage own workload against regular deadlines by effectively prioritising tasks, and a demonstrated ability to work autonomously and collaboratively. A passion for quality and for improving patient and staff experience is essential.

Education

• Educated to degree level or equivalent experience

Experience

• Experience of working in a health or similar organisation
• Experience of working in Quality Assurance
• Experience of managing change (desirable)
• Experience of working in a culturally diverse inner city area (desirable)

Knowledge

• Knowledge of compliance and regulation principles and the CQC regulatory framework
• Knowledge of structures, concepts & processes of Quality Assurance
• High level of expertise in word‑processing, spreadsheets and databases (Excel)
• Numerical and analytical skills, and ability to collate, analyse and triangulate information for presentation and report writing
• Excellent information management skills
• Good verbal and written communication skills, including report writing and presentation skills
• Experience of report writing
• Training and presentation skills
• Ability to establish and maintain administrative systems and processes
• Ability to produce articles and promotional materials to aid communication
• Skills in project management and interactive presentations
• Working knowledge of Office 365/MS Teams
• Ability to work collaboratively and in teams

Other Essential

• Able to move around the organisation and other locations within the geographical area served by the Trust
• Able to concentrate for long periods
• Able to cope with demanding and unpredictable work pattern
• Able to cope with emotional circumstances relating to personal histories of service users, carers, and staff
• Able to use computer technology for sustained periods

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer Details

East London NHS Foundation Trust

CORP Quality Assurance Team, Trust HQ, 9 Alie Street, London, E1 8DE