Course Enquiries Adviser

University of Brighton; Brighton; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading university in the UK seeks a Course Enquiries Adviser to be the first point of contact for prospective students. This role involves providing accurate and engaging advice through multiple channels while maintaining a professional approach. Ideal candidates should have strong customer service and communication skills, along with confidence in managing digital platforms. This is a full-time, permanent position based at the Moulsecoomb campus in Brighton.

Qualifications

• Experience of delivering excellent customer service, ideally in a busy environment.
• Strong interpersonal and communication skills, both written and verbal.
• Confidence in using digital platforms and managing enquiries across multiple channels.
• A proactive, solution-focused approach to meeting service standards.

Responsibilities

• Act as the first point of contact for prospective students and supporters.
• Offer clear, accurate, and engaging advice via various channels.
• Handle a high volume of enquiries while maintaining a professional approach.
• Support the university in achieving its student recruitment goals.

Skills

Customer service

Interpersonal skills

Communication skills

Digital platform management

Job description

Overview

Marketing & Communications
Location: Brighton - Moulsecoomb
Salary: £27,319 to £30,378 per annum
Closing Date: Friday 09 January 2026
Reference: MK5112-25-274

Responsibilities

As a Course Enquiries Adviser you will be the first point of contact for prospective students and their supporters, offering clear, accurate and engaging advice across a variety of channels — including phone, email, and digital platforms. You will handle a high volume of enquiries every day while maintaining a professional, client‑focused approach and support the university in achieving its student recruitment goals.

Qualifications

• Experience of delivering excellent customer service, ideally in a busy environment
• Strong interpersonal and communication skills, both written and verbal
• Confidence in using digital platforms and managing enquiries across multiple channels
• A proactive, solution‑focused approach to meeting service standards

Additional Details

• This is a permanent contract
• The post is full‑time, 37 hours per week
• Hours of work: Monday to Thursday 09:00 am to 5:00 pm, Friday 09:00 am to 4:30 pm
• The position is based at our Moulsecoomb campus
• Provisional date for interviews: Wednesday 21 January 2026
• Applications from candidates seeking to job share are welcome.

Equal Opportunity

The University is committed to creating and maintaining an inclusive environment for all staff regardless of age, disability, family or caring responsibilities, gender identity, marital status, pregnancy or maternity, race, religion or belief (including non‑belief), sex and sexual orientation. We embrace equality and diversity in our working, learning, research and teaching environment and are committed to maintaining a supportive and inclusive community. We particularly encourage applicants from Minority Ethnic backgrounds because the University is under‑represented by Minority Ethnic staff.