Course Co-Ordinator

Astutis; Nantgarw; Hybrid; GBP 25,000; Full time

Job summary

A leading training provider located in Nantgarw is seeking a Course Co-ordinator to manage post-sales support and client relationships. The ideal candidate has strong Microsoft skills and excels in a customer-focused environment. This role offers a competitive salary and hybrid working options. The successful applicant will be pivotal in delivering exceptional service and ensuring client satisfaction.

Benefits

Hybrid Working

Life Assurance

Vitality Private Healthcare

Health Cash Plan

Subsidised Gym Memberships

Access to Wellbeing Resources

Qualifications

• Excellent understanding and working knowledge of all Microsoft packages.
• Customer focused and excellent telephone manner.
• Knowledge of principles and practice of sales.
• Attention to detail - accuracy.
• Strong initiative and ability to work to tight deadlines.

Responsibilities

• Manage post-sales 'wrap-around' service effectively.
• Deliver on departmental Service Level Agreements.
• Build proactive, collaborative relationships with Sales Account Managers.
• Act as the primary contact for clients, providing dedicated support.

Skills

Excellent understanding of Microsoft packages

Customer focused

Excellent telephone manner

Attention to detail

Ability to work on own initiative

Strong planning skills

Job description

Overview

Course Co-ordinator – Location: Hybrid/Parc Nantgarw, Cardiff • Salary: £24,500 per annum • Contract Type: Full Time, Permanent

What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources.

Please note: To complete your application, you will be redirected to Wilmington Plc's career site.

Astutis, part of Wilmington plc, is a leading provider of accredited Health, Safety, and Environmental training. We celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”.

Job Purpose, Tasks and Responsibilities

The role focuses on managing the post-sales "wrap-around" service, encompassing tasks such as registrations and exam support. You will oversee a portfolio of clients/customers, ensuring comprehensive and efficient post-sales support at every stage.

Responsibilities include:

• Delivering on departmental Service Level Agreements including:
• Course Confirmations
• Liaising with customers on their pre-course needs and delegate information
• Ensuring learners details are correctly uploaded to CRM in order to be registered to NEBOSH/IOSH/IEMA
• Ensuring course materials are provided in advance for each course
• Collating and sending attendance records and Course check feedback
• Collating progress reports for each client and leading on agreed client progress meetings (monthly/quarterly)

Additional responsibilities:

• Manage approximately £800,000 in exam and extension bookings, including £500,000 in NEBOSH exams, ensuring compliance with contractual guidelines and deadlines.
• Build proactive, collaborative relationships with Sales Account Managers to deliver a high-standard 'wrap-around' service.
• Act as the primary contact for clients, providing dedicated support from enrolment to certification and future course needs.
• Proactively assist unsuccessful learners with accessing extensions and re-sits.
• Advise clients on suitable courses, payment options, and convert inquiries into bookings to meet targets.
• Collaborate with the Head of Operations and Senior Course Coordinator to enhance the 'wrap-around service' and provide customer progress reports.
• Work with leadership to integrate technology and improve operational processes.
• Deliver exceptional customer service to external clients and internal teams at all times.

What’s the Best Thing About This Role

The best thing about this role is making a real impact by supporting learners' success and building strong client relationships in a dynamic, rewarding environment.

What’s the Most Challenging Thing About This Role

Balancing multiple priorities, such as managing client expectations, meeting tight deadlines, and ensuring every detail of the post-sales process is flawlessly executed.

What We’re Looking For

To be successful in this role, you must have:

• Excellent understanding and working knowledge of all Microsoft packages.
• Customer focused and excellent telephone manner.
• Knowledge of principles and practise of sales.
• Excellent word-processing skills.
• Attention to detail - accuracy.
• Ability to work on own initiative, self-motivated.
• Strong initiative and ability to work to tight deadlines and fluctuating workload.
• Excellent English skills both written / verbal.
• Team player in addition to ability to work unsupervised.
• Results focused

To be successful in this role, it would be great if you have:

• Previous experience working in a training company.

We know it\'s not a skill, but the successful candidate must have permission to work in the role\'s location by the start of their employment.

Wherever you are in your career and whatever your expertise... You love supporting others which you do through your empathetic and collaborative approach. You are social and a strong relationship builder. You are a natural planner with amazing attention to details and problem-solving abilities that are second to none.

About Us

Astutis, part of the Wilmington plc, is a leading provider of accredited Health, Safety, and Environmental training. We deliver learning solutions in various formats, including online, virtual, and classroom-based, achieving pass rates at least 10% above the national average. With significant growth over the past three years, we are excited to bring new talent into our dynamic and ambitious team.

Find What You\'re Looking For: We are ambitious, inclusive, and filled with integrity and curiosity. Join us and achieve more in your career with mutual respect, support, and fair rewards. Join us and make a difference in the world of global compliance, click on “APPLY” today.