Course Advisor

Regent College London; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent educational institution in London is seeking a Course Advisor to guide applicants through the enrolment process. This role involves recruiting qualified students, educating them about programs, and ensuring compliance with admission policies. The ideal candidate will have strong customer service skills, a motivation to succeed, and the ability to build relationships. Competitive compensation and professional development opportunities are offered.

Qualifications

• Self-motivated individual with a drive to succeed.
• Ability to establish productive relationships.
• Enthusiasm for delivering excellent service.

Responsibilities

• Advise and support applicants throughout the enrolment process.
• Recruit new students to meet annual targets.
• Educate applicants about available programmes.

Skills

Strong initiative

Excellent customer service

Communication skills

Relationship building

Job description

Job Title

Course Advisor

Location

London

Department

Commercial

About the job

Reporting to the Head of Student Recruitment, the Course Advisor has responsibility for advising applicants through all stages of the enrolment process. Throughout the process, ensuring compliance with Regent College London admission policies and providing excellent customer service, resulting in the successful recruitment of high calibre students to Regent College London study centres in London.

Main Duties and Responsibilities

Support the Head of Student Recruitment in recruiting new students to Regent College London study centres in London in order to meet the annual recruitment targets.

• Be responsible for the recruitment of suitably qualified students onto programmes at Regent College London study centres.
• Educate applicants about Regent College London programmes, offering solutions based on individual needs and motivations. Promote Regent College London in a positive, passionate and transparent manner.
• Have a thorough understanding of the programmes available and establish him/herself as an expert.
• Actively engage with applicants using a variety of mediums, ensuring all communication is documented on the CRM system, clearly detailing all history.
• Build relationships with applicants by delivering high levels of service, sometimes over an extended period.
• Participate in events aimed at building awareness of the Regent College London brand and through these events generate new leads to support student recruitment.
• Build relationships and work closely with schools, colleges, agents and local businesses to again promote the Regent College London brand with the aim to support student recruitment for blended learning.
• Achieve target conversion rates for leads received over a given period of time.
• Develop an advanced understanding of the systems and tools necessary for navigating and managing workflow and pipeline.
• Achieve Regent College London call and engagement quality standards.
• Achieve Regent College London individual and team targets each intake.
• Support Student Support to ensure high levels of service are provided to all students and ensure high levels of retention.
• Demonstrate a transparent audit trail for all applicants.
• Where applicable, assist with engagement coaching/training, helping to raise the standard of calls and sharing of best practice.
• Demonstrate active involvement in team meetings, offering solutions and ideas to help increase the efficiency and effectiveness of the team.

Behavioural competencies

• Must be a self-motivator with strong initiative and ambition to succeed.
• Must be able to establish and develop productive relationships and clearly communicate ideas and information to all levels of people, both internal and external to the company.
• Demonstrates enthusiasm and passion for delivering excellent customer service and business growth.
• Has the ability to collaborate with others to achieve agreed objectives.
• Generates genuine enthusiasm and commitment to key business priorities and acts as a compelling role model.
• Demonstrates genuine desire to develop self and others.
• Drives and encourages the practice of continuous improvement and organisational change; positively embraces change and new ideas.
• Plans, organises and prioritises effectively to deliver business objectives. Meets deadlines, monitors activities and manages resources well.
• Takes personal responsibility for problems and their solutions; uses sound judgement in arriving at prompt decisions that spur action.

As a term of your employment you may be required to undertake such other duties as may be required of you in the post and department mentioned above or, in another post in any of the company’s other departments. This is a description of the job as it is at present constituted. It is the practice of the Company periodically to examine employees’ job descriptions and to update them to ensure they relate to the job as being performed or, to incorporate whatever changes are being proposed. This procedure is jointly conducted by each Manager in consultation with those working directly to him or her. You will, therefore, be expected to participate fully in such discussions. It is the company’s aim to reach agreement to reasonable changes, but if agreement is not possible management reserves the right to insist on change to your job description consistent with your classification within the company after consultation with you.

Compliance Statement

Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.