Counter Sales Associate

Mcgillhose; Woburn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading distributor in the hose industry is seeking a Counter Sales Representative in Woburn, UK. This position involves direct customer interaction, identifying parts, and processing orders. Ideal candidates will possess strong mechanical and communication skills, and a background in customer service. The role offers competitive hourly compensation ranging from $20 to $30 along with a supportive work environment focused on career advancement and work-life balance.

Benefits

401K

Profit Sharing

Career opportunity

Work/Life Balance

Qualifications

• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Hose and fitting experience is a plus.

Responsibilities

• Identifying parts and hoses, asking customer questions, and working with them to solve their needs.
• Answering phones, identifying parts and hoses, and dealing directly with customers.
• Assisting customers in parts orders and researching technical data.
• Handling cash and credit payments and returns per procedures.
• Resolving customer issues or concerns as necessary.

Skills

Strong mechanical skills

Customer service orientated

Good communication skills

Team player

Multi-tasking

Education

High School, GED or equivalent work experience

Job description

Here at McGill Hose, we are a leading distributor of hydraulic and industrial hoses. We are looking for an individual to fill the position of counter sales. The position is fast‑paced and deals with all types of hoses for various industries. Identifying parts and hoses, asking customer questions, and working with them to solve their need. Picking products and fabricating hose assemblies. Perform other duties when asked.

Key Responsibilities

• answering phones, identifying parts and hoses, pulling parts, and dealing directly with customers.
• Parts Counter Sales Representatives are responsible for front-line customer service in a variety of parts ordering functions
• Responsibilities include assisting customers, taking parts orders, researching technical data for the correct part or parts and data entry
• Monitor and close open sales orders and purchase orders along with other administrative needs
• Greet all customers and answer phones in a polite and timely fashion
• Handle cash and credit payments and returns per procedures
• Resolve customer issues or concerns as necessary
• Able and willing to perform warehouse duties as assigned
• Perform related duties as assigned
• Ability to perform duties with a sense of urgency, exceeding customer expectations
• 401K
• Profit Sharing
• Career opportunity
• Work/Life Balance
• Industry Leader in our field

Requirements

• Strong mechanical skills.
• Customer service orientated.
• Good communication skills both written and verbal.
• Must be a team player
• Multi-Tasking

Desired Qualities

• Highly motivated, self-starter, and detail oriented.
• Hose and fitting experience a plus

Education

High School, GED or equivalent work experience

Compensation: $20.00 - $30.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

McGill Hose & Coupling, Inc., a family‑owned business since 1962, is a single source for the most complete line of flexible hose, fittings, and fluid handling components servicing the Northeast. We are steadfast in our commitment to the custom fabrication & distribution of quality product solutions, value‑added services, & highest level of expertise in the industry at competitive prices.

McGill Hose & Coupling, Inc. is headquartered in East Longmeadow, Massachusetts, where our offices and main fabrication facilities reside. We operate a Danfoss Weatherhead store for our customers that need immediate service at our three locations – East Longmeadow, MA; Woburn, MA and East Providence, RI.

As an independent distributor in the hose and fittings industry, we focus on providing unique solutions, unmatched technical expertise and quality products to our customers.

Benefits of working at McGill Hose & Coupling Inc.

Flexibility

At McGill Hose & Coupling we promote a healthy work environment. We appreciate our employees and promote a work‑life balance for our employees.

More Than Just A Career

We are a growing team and looking for individuals who want to grow with us!

Opportunity For Career Advancement

We have a training program to help you advance within the company.

Competitive Compensation

We offer 401K, Profit Sharing and Competitive pay.

Here is what Daniel Roth has to say about working for McGill Hose & Coupling: "I started working for McGill Hose & Coupling in 2018 and have enjoyed every minute of it. I started off working in the retail Store and then fabrication. I soon juggled both of those tasks and excelled at them very quickly. In just a short two year time span I became a guru of knowledge and my thirst for more grew. McGill offered me training opportunities at every corner and I took each and every one. In the summer of 2023 I began transitioning into outside sales and I am enjoying a new set of challenges that it brings. I have never felt more rejection in a job that has been so rewarding. I take every day as it is, a gift of opportunity. I make the most of it and try my best to provide the best and most professional service I can.")