Counter Manager

Artisan People Group; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury wellness brand is seeking a Counter Manager to act as a brand ambassador in a prestigious department store in London. The ideal candidate will have a strong retail management background, particularly in luxury beauty or wellness, and exceptional sales and customer service skills. Responsibilities include driving sales, managing customer engagement, and ensuring outstanding operational excellence. A genuine interest in luxury wellness products is essential for success in this dynamic role.

Benefits

Commission on sales

Qualifications

• Proven experience in retail management, preferably in luxury beauty or wellness.
• Track record of meeting sales targets.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Manage the counter and drive sales.
• Deliver exceptional customer service.
• Maintain product knowledge and engage customers effectively.
• Ensure operational excellence of the counter.

Skills

Sales and customer service skills

Communication and interpersonal skills

Product knowledge

Passion for luxury wellness and beauty

Job description

A luxury wellness brand is looking for a Counter Manager to be a brand ambassador in a leading luxury department store in London. This role offers commission on sales.

The role

You’ll be the brand ambassador responsible for managing the counter, driving sales, and delivering exceptional customer service. This role requires a dynamic and proactive individual with a passion for luxury wellness and beauty tech products and strong sales acumen.

Key Responsibilities

Sales and Customer Service

• Drive sales through effective customer engagement and expert product knowledge.
• Achieve and exceed sales targets, implementing strategies to boost performance.
• Provide personalised consultations, educating customers on the benefits of the products.
• Maintain a deep understanding of the product portfolio.

Operational Excellence

• Ensure the counter is impeccably presented and stocked at all times.
• Manage inventory levels, stock replenishment, and visual merchandising in line with brand guidelines.
• Monitor and report on sales performance, customer feedback, and market trends.

Brand Representation

• Act as the face of the brand, upholding the brand’s prestige and values.
• Build and maintain strong relationships with store staff and customers.
• Coordinate with marketing and PR teams for in-store events and promotions.

Sound like you?

You are required to have proven experience in retail management, preferably in the luxury beauty or wellness sector. Excellent sales and customer service skills, with a proven track record of meeting sales targets. Outstanding communication and interpersonal skills. Passion for health and wellness, with a genuine interest in the science behind the products. Ability to work in a fast-paced, high-pressure environment.