Corporate Receptionist - Bournemouth

Rapport Guest Services; Bournemouth; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading guest services company in Bournemouth is seeking a Corporate Receptionist to manage client interactions and ensure a welcoming environment. The role requires excellent communication and organizational skills, as well as the ability to multitask and work under pressure. You will receive competitive benefits, including discounts and wellness programs. This position is a full-time, permanent role that promotes professional growth and positive community impact.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid day off for community service

Qualifications

• At least one year of experience in a similar role.
• Welcoming, energetic, and highly organized.
• Strong knowledge of room booking and audio-visual systems.

Responsibilities

• Provide a warm welcome experience to guests.
• Liaise with service providers for smooth guest arrival.
• Ensure meeting rooms are set up correctly.

Skills

Excellent communication skills

Organizational skills

Customer service orientation

Ability to multitask

Proactive problem-solving

Job description

Join our Rapport team in Bournemouth as a Corporate Receptionist ! Collaborate with an American multinational financial services firm and work across 2 buildings with a team of 6.

Our client is an American multinational financial services firm, and you will play a crucial role in managing the client floor reception and meeting room areas across the client campus.

Type of contract : Full-time, Permanent

Hours : 40 per week (Monday to Friday; shift rota basis between 7:30am and 6pm, with flexibility as per business needs)

Employment is subject to passing enhanced vetting.

What will you get?

• Financial Freedom : Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future : Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters : Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally : Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence : Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community : Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Providing a warm welcome experience to all guests, visitors, and clients, escorting them to the required destination within the premises.
• Offering refreshments in the lounge area and maintaining the necessary awareness of the building and local facilities to advise and direct guests appropriately.
• Proactively dealing with enquiries in person, via telephone, or email in a timely and professional manner.
• Supporting with office administration duties when required (e.g., photocopying, delivering messages, etc.)
• Liaising with other local receptions and service providers to ensure the smooth arrival of the host’s clients.
• Taking part in cross‑training when available.
• Ensuring meeting rooms are set up correctly, according to the booking requirements.
• Monitoring stationary supplies, requesting replenishment as per the agreed procedure, ensuring waste is minimised.

The ideal candidate will

• Share our Rapport values : Create Rapport, Be Brilliant, Stronger Together, Walk Tall, Innovative Spirit.
• Ideally have at least one year of experience in a similar role within a five-star hotel, premium airline, or corporate environment.
• Be welcoming, energetic, highly organised, excellent in planning, confident, innovative, passionate about service, with the ability to multitask and work under pressure.
• Have excellent communication skills in person, via email or by phone.
• Have the ability to work independently and as part of a team, creating rapport with key stakeholders.
• Display operational effectiveness and ensure all standards are adhered to.
• Be familiar with event space setup styles, with strong knowledge of room booking systems, audio visual systems and computer skills.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front‑and‑back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk / spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.