Corporate Receptionist

Mitie; Bristol; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading facility services provider is seeking a Guest Services Co-ordinator at their Bristol Training Centre. The role involves managing visitor sign-ins, handling administrative tasks, and ensuring building security. Ideal candidates should be professional, organized, and capable of multitasking in a busy environment. This position offers various benefits, including flexible lifestyle options and access to a virtual GP service.

Benefits

Virtual GP and family health support

Flexible lifestyle benefits platform

MiDeals and high street discounts

Life cover up to four times salary

Recognition programs with cash prizes

Qualifications

• Professional and smart individual.
• Full license holders preferred for travel relief.

Responsibilities

• Sign in visitors and issue health and safety briefings.
• Manage administrative tasks and respond to emails.
• Conduct daily security checks and manage building access.

Job description

Overview

Guest Services Co-ordinator at our Training Centre in the heart of Bristol. We are looking for a professional and smart individual to join our Mitie team in partnership with Network Rail. Bristol Parkway Training Centre – Monday to Friday, 07:00 – 16:00.

Responsibilities

• Sign in visitors, issue health and safety briefing, answer and resolve telephone queries, and book meeting rooms for clients if required.
• Unlocking and locking the building daily, including carrying out daily checks to ensure the building is secure.
• Manage administrative tasks such as monthly visitor figures, no-show reports, stock take of audio-visual equipment, producing the Signature Network Rail newsletter, internal auditing and staff passes reports.
• Respond to the Reception Inbox and ensure all emails are replied to in a timely manner.
• Provide travel relief to other sites when needed (full licence holders preferred but not essential).
• Review the security checklist, log faults, and coordinate with maintenance to resolve issues.
• Ensure all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
• Represent the team for the engagement team and collate and order lunches from catering suppliers for each classroom.
• Maintain up-to-date health and safety folders under direction from the regional front of house manager.
• Assist with planned and reactive works as required and work with the Compliance Manager to ensure reactive and pre-planned maintenance jobs are completed within the agreed Service Level Agreement with the client.
• Conduct floor walks and log any faults present.

Benefits

• Virtual GP and family health support via a dedicated platform for you and your household.
• Salary Finance: access to earned pay before payday for a small fee; competitive loan options.
• Flexible lifestyle benefits platform (Choices) with options such as extra holiday days, critical illness insurance, dental treatment, and technology purchases.
• MiDeals: high street discounts, gyms and more; cycle-to-work scheme.
• Life cover up to four times salary, enhanced pension contributions, save-as-you-earn, and Mitie Matching Share Plan (potential free shares).
• Mitie Stars recognition with monthly cash prizes and a top year-end prize of £10,000.

Inclusivity and recruitment

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments during recruitment, please let us know by emailing us.