Corporate Complaints Officer

Essential Employment; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Corporate Complaints Officer in London. The role involves ensuring timely quality responses to complaints and providing excellent customer service. This is a temporary position with a pay rate of £24.62 per hour. Candidates should have experience in customer service and effective communication skills. Interested applicants can apply via email with their CV, quoting the reference number RQ1640043.

Qualifications

• Experience in customer service and dispute resolution.
• Ability to provide timely and quality responses.
• Excellent communication skills.

Responsibilities

• Ensure timely good quality responses to complaints.
• Deliver customer-oriented dispute resolution service.
• Support internal colleagues in service delivery.

Job description

Corporate Complaints Officer needed in Lambeth

The rate is £24.62ph PAYE

This is a temporary role

The reference number is: RQ1640043

The successful candidate will be responsible for ensuring timely good quality responses are delivered and that advice and guidance is given to colleagues in delivering that function.

They will deliver an excellent customer‑orientated dispute resolution service which provides the customer with a suitable solution and a satisfying experience, by contributing and supporting the delivery of an efficient complaints and information service, whilst supporting internal colleagues in delivering this.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre‑employment checks including references so please be prepared.