Corporate Bank Technology – Major Incident Manager - Europe Region

Deutsche Bank; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global financial services firm is seeking a Major Incident Manager in Birmingham to lead incident management activities across Europe. The role requires strong technical skills in Java, Unix, SQL, and cloud technologies, as well as the ability to effectively communicate with stakeholders. You will own Major Incidents from engagement to closure and drive a culture of excellence within the team. The company offers a hybrid working model, competitive salary, and a wide range of benefits to support employee well-being.

Benefits

Hybrid Working

Competitive salary and non-contributory pension

30 days’ holiday plus bank holidays

Life Assurance and Private Healthcare

Flexible benefits including Retail Discounts

Support for CSR programme with volunteering leave

Qualifications

• Experience in IT in complex or highly regulated and data-heavy environments.
• Strong technical coordination skills with a breadth of understanding.
• Ability to communicate effectively with stakeholders at all levels.

Responsibilities

• Own Major Incidents end-to-end, from engagement to closure.
• Ensure data-driven insights in the Incident Management process.
• Accelerate resolution by partnering with other technology teams.
• Provide accurate and timely stakeholder communication.
• Develop future leaders and culture in Major Incident Management.

Skills

Technical coordination skills

Experience in IT in complex environments

Strong communication skills

Java

Unix

SQL

Oracle

Google Cloud Platform

Messaging

KAFKA

Tools

Observability products

Monitoring platforms

Job description

Job Description

Job Title Corporate Bank Technology – Major Incident Manager - Europe Region

Location Birmingham

Corporate Title Vice President

Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green‑field projects that deliver the best Corporate Bank – Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery.

You will work as part of Corporate Bank Production Services, bringing a hands‑on technical approach to the solutions we use to improve our responsiveness and stance to stability and resilience in the production environment.

In this role you will have a global impact, leading the Major Incident activities in the European Region to ensure that the technology capabilities we offer to our clients are available. Driving both a reactive and proactive stance to operational activities and the transformation of IT Service Management, you will focus the team on how our Clients can get the very best service from technology at the bank.

What we’ll offer you

A healthy, engaged and well‑supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and well‑being at its centre.

You can expect:

• Hybrid Working – we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non‑contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide‑ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Own Major Incidents end‑to‑end, from engagement to closure, exercising clear authority and driving progress against a structured and methodical plan
• Ensure data‑driven insights and a deep technical understanding is at the core of the Incident Management process and operations
• Accelerate resolution by partnering effectively with other technology teams in the organisation, ensuring the right skills are engaged at the right time
• Provide consistent, accurate, and timely stakeholder communication at all levels in the organisation throughout the lifecycle, including concise executive context and business impact
• Develop future leaders and overall culture across Corporate Bank Technology by role‑modelling and teaching world‑class levels of excellence in the Major Incident Management discipline

Your skills and experience

• Experience in IT in complex or highly regulated and data‑heavy environments
• Have strong technical co‑ordination skills to be able to bring a breadth of technical understanding and direction to the team
• Technical Skillset – Java, Unix, SQL, Oracle, Google Cloud Platform, Messaging, KAFKA
• Evidence of use of a range of observability and monitoring products and platforms
• Demonstrate high performance and focus, leading teams effectively towards measured improvements in delivery
• Ability to communicate effectively with stakeholders at all levels of seniority

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. We pride ourselves on gender equality, LGBTQ+ inclusion, and a culture of inclusion and empowerment.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on [e-mail] to discuss how we can best support you.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.