Core GP - RASS / Remote Services

The Alliance; Horley; Hybrid; GBP 45,000 - 55,000; Part time

Job summary

A leading health service provider in Horley is seeking a RASS Triage GP to support remote and on-site services for refugees and asylum seekers. The role requires managing patient calls, providing clinical support to healthcare practitioners, and ensuring continuity of care. Candidates should have experience in a primary care or urgent care setting, along with relevant qualifications such as GMC registration and a strong interest in serving marginalized communities. Flexible scheduling is required, including weekends.

Benefits

Flexible working hours

Professional development opportunities

Qualifications

• Experience of working in a primary care environment.
• Experience of working in an urgent care environment.
• Demonstrable interest in working with underserved populations.

Responsibilities

• Answer phones from refugee and asylum seeker accommodation from 8am–8pm.
• Triage calls from patients and respond appropriately.
• Provide clinical support and supervision to HCPs.

Skills

Ability to work independently and lead a team

Interest in education and mentoring of allied health care professionals

Proactive approach and strong communication skills

Knowledge of primary and urgent care pathways

Education

General Practitioner (Certificate of Completion of Training CCT)

Full GMC Registration

MRCGP

Tools

EMIS

SystmOne

Job description

Overview

RASS Triage role within ABCs Core GP Team supporting remote and on-site services for refugee and asylum seeker populations.

Responsibilities

• Must be available to answer phones from refugee and asylum seeker accommodation from 8am–8pm.
• Triage calls from patients and respond appropriately either by providing advice, prescribing medication, arranging a F2F visit from a Health Care Practitioner (HCP) or roving doctor, or signposting to other services.
• Work closely with RASS Roving GP and team of HCPs on the day to ensure service needs are met.
• Provide clinical support and supervision to HCPs working that day.
• Record any patient contact on SystmOne or EMIS, including registering new patients on the clinical systems when needed.
• Review and file health check blood results inbox daily on SystmOne and EMIS; ensure any urgent results are actioned on the same day and patients are phoned through the results.
• Discuss blood results from health checks with patients and act on these appropriately.
• Ensure patients are referred appropriately via local pathways (mental health, sexual health, TB team, etc.) and any follow-up is arranged.
• Remain flexible with the possible need to rove if new arrivals and services are busy.
• Liaise with hotel staff and managers to ensure any ongoing patient needs are met.
• Ensure original FP10 prescriptions are hand delivered or posted to pharmacies in a timely manner.
• Assess all new arrivals F2F to screen for diphtheria, other infectious diseases and any acute medical concerns.
• Be available for any F2F visits that are required during the day 8am–8pm in asylum seeker accommodation.
• Attend planned and ad hoc dedicated clinics at hotel/other sites when the need arises.
• Work closely with RASS Triage GP and HCPs on the day to ensure service needs are met.
• Provide clinical support and supervision to HCPs working that day.
• Be available to answer triage line calls (calls will be diverted to roving doctor if triage doctor not available to answer).
• Record any patient contact on SystmOne or EMIS, including registering new patients on the clinical systems when needed.
• Review and file blood results inbox daily on SystmOne and EMIS; ensure any urgent results are actioned on the same day and patients are phoned through the results.
• Ensure patients are referred appropriately via local pathways (MH, sexual health, TB team, etc.) and any follow-up is arranged.
• Liaise with hotel and accommodation staff and managers to ensure any ongoing patient needs are met.
• Ensure original FP10 prescriptions are hand delivered or posted to pharmacies in a timely manner.

Remote Services

ABC provide a variety of Remote Services in both Surrey and Sussex, and our Core GP Team are the senior clinicians on the day covering the below:

• General Virtual Wards
• Enhanced Access
• nMABS (COVID Antivirals)
• Additional Primary Care
• uCATS (Urgent Care at Scale)
• UKHSA Outbreak Workflow Support
• Referral Support
• Inclusion Health outreach and vaccinations

Experience and Qualifications

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of working in an urgent care environment (UTC/ED/MIU)
• Experience of leading, and working within, a team of clinicians and GPs
• Experience or demonstrable interest of working with underserved/marginalised populations facing complex health and social challenges
• Willingness to engage with voluntary sector organisations, community groups, and partners supporting refugee and asylum-seeking populations
• Proactive approach and strong communication skills to build trust and rapport with patients from diverse backgrounds and reduce health inequalities
• Experience of working effectively in collaboration with other organisations
• Use of EMIS / SystmOne

Knowledge, Skills and Abilities

• Ability to work independently and to lead a team
• Interest in education and mentoring of allied health care professionals
• Interest in primary care services, workforce and at scale provision
• Ability to motivate a team
• Ability to communicate effectively in challenging situations
• Interest in working with refugee/asylum seeker population
• Knowledge of primary and urgent care pathways
• Familiarity with commissioning pathways
• Knowledge of local systems/services

Qualifications

• Qualified GP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC Registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)
• MRCGP
• Clinical Supervisor Certification
• Diploma in Tropical Medicine
• Diploma in Infectious Diseases
• Diploma in Acute Medicine
• Additional training/qualification in refugee health, global health, mental health, or trauma-informed care

Disclosures

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The post holder will act as a GP working within ABCs Core GP Team that spans the Remote and Refugee and Asylum Seeker services. Our Core GPs are at the root of all clinical activity within ABC, working seven days a week supervising, supporting and running our often-evolving central services. This team, running alongside our operational and non-medical prescriber teams, allows us to set up services safely, efficiently and quickly and it is the knowledge, experience, energy and passion of our Core GPs that allows us to do this. Agility is at the heart of this role. Hours of work: 08:00-20:00 on a specific day (current availability is Friday, Saturday and Sunday). Tenure: Flexible - Zero Hour Contract with potential for Fixed Term Contract to 31st March 2027. Base: A mixture of face-to-face and remote working. Depending on the weekly rotation, this role requires regular travel to asylum seeker accommodation and community settings across Surrey and Sussex, as well as ABC offices at Crawley and Horley. As part of ABCs commitment to developing our clinical workforce, all our Core GPs must complete their Clinical Supervisor training. Triage to and supervision of our various HCP and NMP teams is an integral part of this role, as is leading various internal and external multi-disciplinary team meetings. Alliance for Better Care CIC is a GP Federation that unites 77 NHS GP practices across 24 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community. We work with and listen to our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities.