Copier Technician (Printer, MFP, POS)

OAKTREE CONSULTING; Penarth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology service provider in Penarth is seeking a service technician to perform on-site maintenance and troubleshooting of Multi-Functional Printers (MFP). The ideal candidate will have 2 to 5 years of product management experience, solid IT knowledge, and a Class 3 driving license. Good communication skills and a detail-oriented approach are essential. The role includes updating service jobs in CRM systems and providing administrative support to the service team. Competitive remuneration will be discussed.

Qualifications

• 2 to 5 years of product management experience in copier equipment.
• Possess Class 3 driving license.

Responsibilities

• Perform corrective maintenance work on Multi-Functional Printer (MFP).
• Provide on-site service repair/troubleshooting for both Hardware and Software.
• Update completed Service Jobs into CRM and clear Parts used in SAP.

Skills

Troubleshooting of equipment

Customer service orientation

Good communication skills

Strong IT knowledge

Attention to detail

Education

GCE ‘N’, ‘O’ Level or equivalent

Diploma Holder

Job description

RESPONSIBILITIES

• To provide on-site service related activities at customer’s premises, including but notlimited to:-
• Perform corrective maintenance work on Multi-Functional Printer (MFP).
• Perform on-site service repair/troubleshooting for both Hardware and Software on MFP.
• Update of all completed Service Jobs into CRM and clearing of Parts used in SAP system.
• Machine setup (including Printer Driver installation & Setup Scanning [Email/PC]) forcustomer’s newly purchased MFP at customer’s premises.
• Provide administrative support to the service team, i.e. report updating, collection of payment, ordering of service parts, and etc.

REQUIREMENTS

• Possess GCE ‘N’, ‘O’ Level, Diploma Holder or equivalent.
• 2 to 5 years of product management experience in copier including troubleshooting of equipment.
• Possess Class 3 driving license.
• Sound IT knowledge in software.
• Strong product technical knowledge in MFP, ECR/ POS.
• Good communication and interpersonal skills.
• Customer Service oriented structured and organised approach with attention to detail.
• Able to work independently and make decisions, escalating where and when necessarily and appropriately.

Please submit resumes to [e-mail] with the following details in MSWord format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

Jason Chow Yew Fai

EA License No : 06C4642

EA Reg No : R25158800

We regret that only shortlisted candidates will be notified.