Coordinator, Sales Operations- EU & UK

Sol de Janeiro; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global beauty brand in London seeks an Operations Coordinator to support processing customer orders and improve operational workflows. The ideal candidate has a Bachelor's degree, 2–3 years of relevant experience, and is proficient in Microsoft Office. This role offers a flexible hybrid environment and opportunities for career development in a vibrant company culture.

Benefits

Competitive salary and bonus program

Flexible hybrid work environment

Inclusive culture

Qualifications

• 2–3 years of relevant workplace experience.
• Proactive team player with strong analytical skills.
• Experience operating in small to medium-sized business environments.

Responsibilities

• Process domestic and international customer POs daily.
• Collaborate with teams to track and confirm deliveries.
• Document processes with clear SOPs.

Skills

Microsoft Office tools proficiency

Analytical skills

Communication skills

Attention to detail

Problem-solving ability

Education

Bachelor's degree in Business, Supply Chain, or related field

Tools

ERP systems familiarity

SAP willingness to learn

Job description

Sol de Janeiro is a globally recognized, award-winning beauty brand inspired by Brazil e29s beauty rituals, warmth, and spirit. Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our accolades include TIME100s 2024 Most Influential Companies, Fast Company7s 2024 World7s Most Innovative Companies, and WWD Beauty Inc7s Power Brands of 2024, underscoring leadership in the beauty industry and an exceptional workplace.

What You b4ll Do

We are looking for someone who loves operations, enjoys problem solving with cross-functional teams, and is passionate about building strong and lasting relationships. The position will report to the Assistant Manager of Sales Operations, EU & UK, and will partner with various stakeholders to support our UK and EU growth.

What You b4ll Be Working On

• Receive, enter, and process all domestic and international customer POs daily, ensuring orders translate seamlessly into our ERP system.
• Input POs accurately in the ERP system to ensure the validity of all sales reporting.
• Collaborate with internal teams to place, track, and confirm delivery for marketing, PR initiatives, sampling, etc.
• Work closely with commercial and demand teams to ensure the correct SKUs and quantities are allocated for all orders.
• Meet the KPIs established by the manager at the beginning of each month (e.g., place orders within 24 hours; number of orders per month aligned with business needs; meet project deadlines).
• Attend the office at least two to three days per week for collaboration purposes.
• Assist with the gradual rollout of EDI order processing by coordinating testing with retail partners and internal teams.
• Monitor manual and EDI order processes, escalating transmission errors or inconsistencies to the line manager.
• Document all processes with clear, step-by-step SOPs (Standard Operating Procedures).
• Begin familiarisation with SAP processes and language in preparation for go-live in the coming year.
• Communicate effectively with Retail Partners and Third-Party Vendors regarding all open orders, both manual and EDI-based.

Must Haves

• Proficient in Microsoft Office tools: Excel, Word, Outlook, and PowerPoint
• Bachelor b4s degree in Business, Supply Chain, or related field
• 2–3 years of relevant workplace experience
• Proactive team player with strong analytical and solid written and verbal communication skills
• Ability and willingness to solve problems and adapt to a fast-paced environment
• High attention to detail to process multiple orders accurately with initiative to flag errors
• Strong business sense and experience operating in small to medium-sized business environments
• Ability to operate effectively and independently
• Beauty industry experience is a plus, but a passion for beauty products and for Sol de Janeiro is a must
• Experience with ERP systems; familiarity with or willingness to learn SAP is highly desirable as the company transitions systems
• Exposure to or interest in EDI platforms and workflows; EDI experience is a plus but not required
• Comfortable working in an environment undergoing systems and process change
• Desire to join a fast-growing company with real opportunities for career development
• Competitive salary and bonus program
• Flexible hybrid work environment with opportunities for collaboration and growth
• Inclusive culture that values diverse perspectives and celebrates individuality
• Opportunity to be part of a fast-growing, award-winning global beauty brand

The information contained herein is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required of the employee, as these may change or new ones may be assigned at any time.

Sol de Janeiro is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People Experience Team at [e-mail].

Sol de Janeiro is an equal opportunity employer with a diverse and inclusive culture.