Control Tower Operations Manager

Arvato SCM UK Ltd; Hawkesley; On-site; GBP 44,000 - 45,000; Full time

Job summary

A leading logistics company in the UK is seeking a Control Tower Operations Manager to oversee the end-to-end workflow of warehouse operations. This role requires strong leadership skills and an understanding of warehouse management systems, particularly SAP. Key responsibilities include team management, performance monitoring, and continuous improvement initiatives. The position offers a competitive salary and a comprehensive benefits package, including annual leave and a life assurance policy.

Benefits

25 days annual leave plus 8 bank holidays

Pension contribution

Life assurance policy paying 4 x Salary

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Qualifications

• Solid understanding of warehouse operations and management systems.
• Strong leadership skills in a fast-paced logistics environment.
• Excellent communication skills with stakeholders.

Responsibilities

• Lead a team responsible for managing warehouse operations.
• Utilise SAP and other systems to support operational activities.
• Ensure adherence to quality standards and service-level commitments.
• Identify areas for improvement and implement corrective actions.

Skills

Leadership in logistics

SAP knowledge

Communication skills

Problem-solving

Continuous improvement focus

Tools

SAP

Warehouse management systems

Job description

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world

Salary : £44,256.19

Location : Kings Norton or East Midlands Gateway. With travel between both sites.

Hours : 40 hours per week

As a Control Tower Operations Manager, you will lead and develop a centralised operations team responsible for managing the end-to-end flow of work across the entire warehouse. Your team will act as the operational nerve centre monitoring performance, coordinating activity, resolving issues, and ensuring that all warehouse processes run smoothly, efficiently, and in line with customer expectations.

Responsibilities

• Utilise SAP and other systems to support operational activities.
• Allocate and manage daily workloads, ensuring smooth operational flow.
• Oversee, coordinate, and implement processes while planning day-to-day business activities.
• Act as the primary point of contact for process or technical issues, escalating as required.
• Identify areas for improvement and initiate corrective actions with follow-up for success.
• Work closely with the Workforce Planner to ensure resource planning is aligned with budgets, forecasts, and client needs.
• Lead, manage, and develop your team to consistently meet and exceed SLAs.
• Ensure all health, safety, and welfare responsibilities are met in accordance with legislation.
• Produce, analyse, and interpret operational reports.
• Ensure adherence to quality standards and service-level commitments.
• Lead continuous improvement projects across processes, warehouse layout, and systems, empowering teams to deliver operational excellence.
• Develop team skills, competencies, and behaviours to support both personal growth and business outcomes.
• Deliver effective people management, including performance, engagement, and development.

Your Profile

• Strong, confident leader who thrives in a fast-paced, high-volume logistics environment
• Solid understanding of warehouse operations and management systems
• Skilled at overseeing complex, multi-departmental workflows
• Reliable, flexible, and solutions-focused approach to work
• Energetic and enthusiastic, with a drive for continuous improvement
• Excellent communication and customer engagement skills
• Comfortable interacting regularly with internal stakeholders and clients

We Offer

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free car parking Profile