Control Standards & Processes Manager

HSBC Group; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services organization is looking for an experienced Control Standards and Processes Manager in London. This hybrid position focuses on maintaining control frameworks and ensuring compliance with regulatory standards. The ideal candidate will have extensive experience in stakeholder engagement and a solid understanding of control methodologies. Strong problem-solving skills and the ability to adapt to a fast-paced environment are essential. Join a diverse and inclusive team committed to fostering a positive workplace culture.

Qualifications

• Solid understanding of Control standards, methodologies, and processes.
• Experience designing, implementing, or maintaining control frameworks.
• Familiarity with regulatory requirements and risk management practices.
• Proven ability to multi-task and think innovatively.
• Experience in stakeholder engagement and building relationships.

Responsibilities

• Support yearly activity cycle related to Material Controls oversight.
• Implement and maintain Control Standards and Processes.
• Ensure consistent application of governance and best practices.
• Foster a culture of continuous improvement for Control processes.
• Manage Group projects impacting Control guidance.

Skills

Control standards

Regulatory Compliance

Collaboration

Problem-solving

Stakeholder Engagement

Job description

Overview

HSBC is one of the largest banking and financial services organisations in the world, operating in more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive, economies to prosper, and ultimately helping people fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Control Standards and Processes Manager within the Group Chief Controls Oversight Office (GCCOO).

Responsibilities

• Support the yearly cycle of activity relating to the bank's oversight of Material Controls; assist with planning, execution, and review to ensure effective control oversight.
• Implement and maintain Control Standards and Processes; develop clear principles and guidance to align with HSBC's Risk Management Framework, risk appetite, and regulatory requirements.
• Assist with the operationalisation and embedding of Control Standards and Processes; ensure consistent application and best practices across HSBC to achieve expected outcomes.
• Foster a culture of continuous improvement for Control processes; gather feedback, benchmark against industry best practices, and update relevant documentation.
• Manage Group projects impacting Control guidance; support changes to the Risk Management Framework or other key artefacts, ensuring alignment and effective communication across the organisation.

Qualifications

• Solid understanding of Control standards, methodologies, and processes; experience designing, implementing, or maintaining control frameworks within a large organisation.
• Solid understanding of Regulatory Compliance and the Risk and Control landscape; familiarity with regulatory requirements and risk management practices, ideally within the financial services sector.
• Ability to work collaboratively across disciplines and management levels; experience partnering with colleagues from different functions and backgrounds to achieve shared objectives.
• Proven ability to multi-task, think innovatively, and problem-solve in high-risk environments; demonstrated capability to manage multiple priorities, drive continuous improvement, and deliver solutions under pressure.
• Stakeholder Engagement: Build strong relationships with internal stakeholders, secure executive buy-in, and work collaboratively across teams to ensure seamless delivery of priority programmes.

Base location: London with a hybrid working pattern.

HSBC is committed to creating diverse and inclusive workplaces – no matter gender, ethnicity, disability, religion, sexual orientation or age. We are a Disability Confident Leader and offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.