Control Room Operator

Bardwood; Salford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider located in Salford, UK, is seeking a Control Room Operator. This position involves monitoring alarm and CCTV systems, planning employee schedules, and maintaining a secure working environment. Candidates must hold a valid SIA licence and demonstrate strong analytical and communication skills. The job offers competitive pay at £12.36 per hour and full-time shifts, including nights. Join a company that values its employees and offers various benefits upon permanent transfer.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• Valid SIA licence required.
• Clear written communication for report writing.
• Methodical approach with attention to detail.

Responsibilities

• Plan and implement scheduling for new employees.
• Monitor customer support requests and deadlines.
• Assist in maintaining a safe working environment.
• Respond to alarm and CCTV monitoring alerts.

Skills

Valid SIA licence DS / SG

Clear & concise written work

Good Analytical skills

Methodical and thorough approach

Able to prioritise workloads

Organised & able to take initiative

Negotiation skills

Strong interactive communication skills

Job description

About the role

Title – Control Room Operator

Pay Rate – £12.36 per hour

Location – Salford

Shift Timings – Full time, Must be able to work days and nights

Are you ready to play a pivotal role in safeguarding people, property, and processes? We are seeking a Security Control Centre Operator to join our team and provide expert support to our group’s security operations. This is a dynamic position where professionalism, vigilance, and customer service excellence come together to ensure the highest standards of safety and efficiency.

What will you get in return?

Please note all our roles require transfer to our client on a permanent basis after 12 weeks, with the following amazing benefits being offered upon transfer.

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

Your main responsibilities may include:

• Planning and implementation of forward scheduling / reaction to short notice cover requirements
• Ensure initial scheduling of new employees completed within an acceptable timeframe
• Monitor & supervise the delivery of customer support requests ensuring deadlines are met
• Assist in maintaining a safe working environment for all employees
• Assist in the monitoring of alarm and CCTV system providing appropriate response to un-planned events
• Remain alert at all times in the maintenance of the Control Room integrity and in the protection of its assets
• Complete all reasonable management requests
• Compete Rotas for all Sodexo sites
• Ensure Book On / Off and Welfare check calls are completed Incident report writing for any incident that occurs to the highest level
• Escalate incidents where required
• Monitor Risk Watches to ensure officers in high risk locations are safe and well
• Monitor the mailbox continually throughout the shift
• Complete Penetration tests to the highest level

To succeed in this role, you will need the following:

• Valid SIA licence DS / SG minimum and CCTV Licence
• Clear & concise written work including report writing
• Good Analytical skills
• Methodical and thorough approach to work maintaining attention to detail
• Able to prioritise workloads & manage time efficiently and effectively
• Data management & input
• Organised & able to take the initiative
• Negotiation skills
• Ability to communicate effectively with all levels of employees and customers
• Competent with different types of operational systems
• Any candidate must understand and thrive on working in a customer focused environment
• High personal standards
• Able to proactively plan training activity / events and mitigate potential barriers to success
• Strong interactive communication skills
• Knowledge of TimeGate would be advantageous but full training will be given

About our company

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress.