CONTROL ROOM OPERATOR

Morson Edge; Manchester; On-site; GBP 50,000 - 77,000; Full time

Job summary

A leading energy provider seeks a Control Room Operator in Manchester to monitor and manage the electricity distribution network. The role involves critical decision-making in real-time to ensure safety and efficiency. Candidates should have an HNC in Electrical Engineering and a strong understanding of electrical power systems. Benefits include 25 days holiday, private healthcare, and opportunities for career growth in a future-focused sector.

Benefits

25 days holiday

Private healthcare

Rewards portal with discounts

Qualifications

• Sound understanding of electrical power systems.
• Ability to work with complex operational systems.
• Commitment to safety and regulatory compliance.

Responsibilities

• Monitor and manage the electricity distribution network.
• Restore customer supply during unplanned faults.
• Perform power system analysis for safe operation.
• Liaise with dispatchers and field engineers.
• Deliver exceptional customer service during incidents.

Skills

Electrical Engineering knowledge

Communication skills

Interpersonal skills

Analytical thinking

Computer literacy

Education

HNC in Electrical Engineering

Job description

Control Room Operator– SP Electricity North West

Location : Manchester

Salary : £50,000 - £77,000 + Benefits

• Shift Work Required (including weekends)

Control Room Operates 24 / 7 365 days

Looking for a role where your decisions make a real impact - every single day?

As a Hub Control Room Engineer, you’ll be right at the centre of the action, helping to monitor and manage the electricity distribution network that powers over five million people across the North West. Whether it's fault restoration, system control, or outage planning, you'll be making critical decisions in real time that keep homes, hospitals, schools, and businesses connected.

Who are we?

Morson Talent are proud to be working in partnership with Scotish Power Electricity North West— the region’s electricity network operator and a key player in the UK’s journey to net-zero. From powering local communities to enabling the growth of renewable energy, they’re leading the way toward a cleaner, greener future.

What You’ll Be Doing

As a Hub Control Room Engineer, you’ll be on the front line of the Network Management Hub - making critical decisions in real time to keep the network safe, reliable, and efficient. In this fast-paced and collaborative control room environment, you’ll :

• Monitor and manage the electricity distribution network in real-time.
• Take the lead on restoring customer supply during unplanned faults - restoring customer supplies safely and efficiently to meet performance targets.
• Perform power system analysis to support safe plant operation, generator output and system security.
• Liaise with internal dispatchers, field engineers, embedded generators, and other DNOs to keep everything running smoothly.
• Deliver top-tier customer service, especially during incidents, keeping internal teams and customers informed.
• Always prioritise safety, following legislation and company codes of practice.

Why this role stands out?

• Be part of a high-impact team that keeps the lights on for millions
• Gain exposure to cutting-edge network control and operations
• Build a career in a future-focused sector leading the clean energy transition
• Work with a supportive, inclusive team who genuinely care about what they do

What’s in it for you?

At SP Electricity North West, they don’t just power homes - they power careers too.

25 days holiday (plus more with length of service)

Private healthcare & wellbeing support

Access to a rewards portal with discounts on top brands

Fantastic learning & development opportunities

A company culture that puts people first, values individuality, and celebrates diversity

What we’re looking for

Someone who thrives under pressure and has the technical expertise to keep the lights on - quite literally. We're looking for individuals who are driven, analytical, and calm when it counts.

You’ll ideally bring :

• An HNC or equivalent in Electrical Engineering (essential)
• A sound understanding of electrical power systems and network operation
• Excellent communication skills - you’ll need to be clear, calm and customer-focused
• A strong focus on safety and regulatory compliance
• High computer literacy and confidence working with complex operational systems
• Great interpersonal skills - you’ll influence and collaborate across teams, customers and third parties
• A desire to make a difference in your community through reliable energy delivery