Control Room Duty Team Manager

Balfour Beatty PLC; Dartford; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading construction and services company is seeking a Control Room Manager to oversee operations on the M25 motorway. The ideal candidate will lead a dedicated team, ensure safety and efficiency, and handle critical incident responses in a fast-paced environment. This role promises stability and opportunities for professional development within a supportive team.

Qualifications

• Proven experience in leading, managing, and coaching teams.
• Background in an operational control room, ideally within emergency services or National Highways.
• Strong communication skills, both written and verbal.
• Confidence in operating multiple IT systems simultaneously.
• Flexibility to work within a 24/7 shift pattern.

Responsibilities

• Lead and support control room teams across multiple locations.
• Monitor CCTV and safety systems, taking swift action when alarms are raised.
• Act as a vital link between the control room and senior management.
• Collect and report traffic and incident data.

Skills

Leadership

Team management

Problem-solving

Communication

Resource deployment

Job description

Overview

As a Control Room Manager, you will lead and support a dedicated team of operators, ensuring the safe and efficient management of the strategic M25 DBFO road network. This role offers the excitement of working in a fast-paced environment where every decision makes a real impact on the safety and performance of one of the UK's most important transport routes. With over 15 years remaining on this major project, the role provides long-term stability and career development. You\'ll be part of a supportive team where your expertise and leadership will help shape the future of road network operations.

What You\'ll Be Doing

As Control Room Manager, you\'ll be at the heart of operations, leading and supporting teams to keep the M25 DBFO network safe, efficient, and resilient. Every day will bring new challenges and the opportunity to make a real impact. You will:

• Lead and support control room teams across multiple locations, coordinating resources to resolve incidents effectively and in line with policy.
• Accurately receive, record, and share information to optimise safety and ensure timely, efficient responses.
• Monitor CCTV, tunnel, and bridge safety systems, taking swift and appropriate action when alarms are raised.
• Act as the vital link between the control room and senior management, ensuring clear communication and timely escalation of critical incidents.
• Proactively manage and develop your team, setting goals, supporting welfare, leading appraisals, and ensuring training and development needs are met.
• Maintain minimum staffing levels and ensure performance targets and contractual obligations are achieved.
• Build strong, collaborative relationships with colleagues, stakeholders, and partners.
• Support decision-making during winter maintenance and coordinate network responses.
• Collect and report traffic and incident data on behalf of the M25 DBFO Co.
• Operate internal and external IT systems, ensuring issues are reported via the correct channels.

Qualifications & Requirements

We\'re seeking a motivated and collaborative leader who can thrive in a fast-paced, real-time environment and inspire confidence in their team. The ideal candidate will bring:

• Proven experience in leading, managing, and coaching teams.
• Background in an operational control room, ideally within emergency services or National Highways.
• Experience in environments requiring time-critical deployment of resources.
• Strong communication skills, both written and verbal.
• A problem-solving mindset, able to assess information and make effective decisions.
• Confidence in operating and managing multiple IT systems simultaneously.
• Awareness of the commercial impact of operational decisions.
• Resilience under pressure, able to prioritise and manage multiple events at once.
• Knowledge of incident management command structures and escalation processes.
• Understanding of transport and road network operations.
• Eligibility to meet security clearance requirements.
• Flexibility to work within a 24/7 shift pattern (e.g. 4-on, 4-off).

Behavioural Competencies

• Inspiring: Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.
• Energising: Role models positive and energised project-focused attitudes towards continuous improvement.
• Challenging: Seeks and advocates improvements to add value and drive continuous performance.
• Challengeable: Encourages a culture of skilled challenging and seeks to understand and explore challenge to enable improvement.
• Influencing: Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.

About CPS and the Role

At Connect Plus Services (CPS), you\'ll be part of a world-class team maintaining and operating the M25, Europe\'s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently. A Career Like No Other: Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You\'ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding. Long-Term Stability & Growth: With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you\'re looking to build new skills or take the next step in your career, we invest in your growth. A Supportive & Inclusive Team: We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

Commitment to Diversity & Inclusion

CPS is a joint venture between Balfour Beatty, Atkins, and Egis. We are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential. Our UK Diversity and Inclusion Action Plan sets out targeted, proactive, measurable steps to make this a reality. You can read our plan at www.balfourbeatty.com/value_everyone. We are members of WISE, enei, Business Disability Forum, and Women into Construction. We have signed the Audeliss and Involve Open Letter to demonstrate our commitment to long-term actions on inclusion. Balfour Beatty is a Gold Award holder in the Ministry of Defence Employer Recognition Scheme and actively encourages applications from Armed Forces personnel, veterans, and reservists. We are a Disability Confident Employer and are committed to offering applicants with disabilities an interview if they meet the minimum requirements for the role.