Contracts Manager - Social Housing & Reactive Maintenance

18 Recruitment Limited; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Contracts Manager to oversee multiple housing maintenance contracts in the City of London. The successful candidate will manage operational delivery, ensure compliance with safety standards, and lead teams to achieve performance targets. This senior role requires strong contract management experience within the social housing sector. If you have the expertise we're looking for, apply today to advance your career.

Qualifications

• Proven experience as a Contracts Manager or Senior Supervisor/Project Manager in social housing.
• Strong understanding of repairs, maintenance, and contract management principles.
• Knowledge of Health & Safety and compliance standards.

Responsibilities

• Lead operational delivery of multiple repairs and maintenance contracts.
• Manage and motivate teams to achieve KPIs and safety targets.
• Oversee contract performance and financial results.

Skills

Contract management

Leadership

Compliance standards knowledge

Budget management

Communication skills

IT literacy

Education

Formal qualification or trade background in construction

Tools

Management systems

Reporting tools

Job description

We're seeking an experienced Contracts Manager with a strong background in social housing repairs and hands‑on contract management. This is a senior leadership role where you'll oversee multiple housing maintenance contracts, ensuring performance, safety, quality, and profitability are consistently achieved.

What you'll be doing

• Leading the operational delivery of multiple repairs and maintenance contracts across housing portfolios.
• Managing and motivating supervisors, operatives, and subcontractors to achieve KPIs, quality, and safety targets.
• Building and maintaining strong relationships with residents, internal teams, and stakeholders.
• Overseeing contract performance, financial results, compliance, and customer satisfaction.
• Monitoring progress, quality, and specifications through site inspections and performance reviews.
• Managing resources, programming, and workflow to maximise efficiency and minimise disruption to residents.
• Ensuring all works comply with Health & Safety legislation, RAMS, and company procedures.
• Chairing progress meetings, conducting toolbox talks, and driving a culture of continuous improvement.
• Overseeing contract variations, valuations, and documentation, ensuring accurate financial reporting.
• Supporting commercial teams with forecasting, profitability reviews, and business planning.
• Leading, mentoring, and developing your teams to deliver excellence in service.
• Promoting sustainability, compliance, and equal opportunity across all operations.

About you

You're a results‑driven leader with proven contract management experience in social housing. You combine commercial awareness with a commitment to service quality, and you're confident in building trusted relationships with residents, teams, and stakeholders.

Requirements

• Proven experience as a Contracts Manager (or Senior Supervisor/Project Manager) within social housing or property maintenance.
• Formal qualification and/or trade background within the construction industry.
• Strong understanding of repairs, maintenance, and contract management principles.
• Ability to manage budgets, performance KPIs, and multi‑disciplinary teams.
• Knowledge of building safety, Health & Safety, and compliance standards (IOSH / SMSTS / CSCS / Scaffold Management desirable).
• Excellent leadership, organisation, and communication skills.
• IT literate with experience using management systems and reporting tools.
• Full UK driving licence and ability to travel to sites as required.
• Clean DBS.

If you've got the social housing and contract management expertise we're looking for, apply today and take the next step in your career.