Contracts and Quality Improvement Manager - Health and Social Care

City of York Council; York and North Yorkshire; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in York is seeking a Contracts and Quality Improvement Manager for the Integrated Commissioning Team. This role focuses on monitoring and improving the quality of health and social care services, ensuring compliance with contracts and service agreements. Ideal candidates will have A-level education, strong Excel skills, and experience in quality management. The position offers hybrid working arrangements and various employee benefits.

Benefits

Generous annual leave

Local Government Pension Scheme

Health and wellbeing initiatives

Continuous learning and development opportunities

Discounts and savings

Qualifications

• Strong understanding of monitoring Service Level Agreements and contracts.
• Proven experience in chairing meetings and writing minutes.
• Ability to use Excel and other Microsoft packages for analysis.

Responsibilities

• Monitor and manage contracted services for compliance with agreements.
• Lead quality assurance activities including visits to care settings.
• Prepare minutes and reports using Microsoft Office tools.
• Travel to meet care providers for quality monitoring.

Skills

Monitoring Service Level Agreements

Quality improvement

Excel proficiency

Meeting facilitation

Education

A level standard or equivalent

Tools

Microsoft Office

Job description

Overview

Contracts and Quality Improvement Manager - Health and Social Care is a role within the Integrated Commissioning Team focused on monitoring and quality improvement of commissioned health and social care services.

The post will concentrate on monitoring and managing commissioned services, alongside quality assessment and improvement across these services. You will deliver an efficient and effective support service in the management and monitoring of contracts and agreements and provide a quality monitoring role across services.

Responsibilities

• Monitor and manage contracted services, including compliance with Service Level Agreements, contracts and service specifications.
• Lead and participate in quality assurance activities, including quality improvement visits to care settings.
• Chair meetings and prepare minutes; use Excel and other Microsoft packages for reporting and analysis.
• Conduct business reviews and quality assurance visits at care home settings after an induction period and learning the team’s processes.
• Travel to meet care providers face to face across the city; hybrid working from home and in the office when required.

Qualifications

• Educated to A level standard or equivalent.
• Understanding of monitoring Service Level Agreements, contracts and service specifications and managing compliance.
• Experience in chairing meetings and writing minutes.
• Experience using Excel and other Microsoft packages.

Role details

A driving licence would be advantageous but is not essential.

After induction, the role requires conducting business reviews and quality assurance visits in care home settings. This role involves travelling to meetings with care providers and can include hybrid working arrangements. The contractual location will be the designated council office for the team.

Benefits and contact

The Council offers hybrid working arrangements, generous annual leave, access to the Local Government Pension Scheme, health and wellbeing initiatives and a reward package, with opportunities for community engagement and continuous learning and development. A range of discounts and savings is also offered. For more information or an informal discussion, please contact Integrated Commissioning at

[e-mail]

Closing date: Sunday 28 September 2025 at 12 midnight

Interview dates: From 13 October 2025