Contracts Administrator

Vital Energi; Blackburn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy infrastructure provider based in Blackburn is hiring a Contracts Admin to manage billing and customer service operations. The successful candidate will be responsible for issuing billing reminders, providing customer support through various channels, and ensuring compliance with company policies. Benefits include a competitive salary, pension scheme, 25 days holiday, and flexible working hours.

Benefits

Competitive Salary

Contributory Company Pension Scheme

Non-contributory death-in-service insurance

EAP scheme

Flexible working hours

Free Onsite gym

Qualifications

• Experience in customer service and administrative tasks.
• Ability to handle customer complaints effectively.
• Knowledge of GDPR regulations.

Responsibilities

• Issue billing reminders and process payments.
• Provide customer support through various channels.
• Maintain accurate records in compliance with obligations.

Skills

Customer service support

Admin tasks

GDPR compliance

Debt collection

Job description

A Vacancy has arisen for the position of a Contracts Admin to join our dynamic Meter & Billing team based at our Blackburn Office. Our Meter & Billing team currently manage the energy billing for core utilities including heat, electricity and water for over 35,0000 customers.

Who are Vital Energi?

Here at Vital Energi we are a leading provider of renewable energy infrastructure and systems to the public and private sector. We are supporting Hospitals, Universities, New Build developments, Towns and Cities as well as Industrial and Commercial clients to decarbonise their buildings. We have, and continue to, work on ground-breaking projects throughout the UK that are really making a difference to achieve our Net Zero targets, and we were recently recognised for this by our Industry Association, awarding us the Contribution to Net Zero award.

Roles and Responsibilities

• Issuing of final, monthly and Quarterly credit and credit billing reminders for assigned contracts ensuring the correct business processes are followed at all times.
• Providing customer service support to our meter and billing customers via various communication channels which include the company online ticketing system, web chat and email within agreed SLA's.
• Daily management of Direct Debit requests including issuing of Direct Debit mandates.
• Completing all Change of Tenancy requests & authorisation form requests prior to Bills being issued to customers.
• Processing bill payments via WorldPay.
• Dealing with customer dissatisfaction / complaints with a Right First-Time approach.
• Administration tasks in relation to new and existing customer account requests including issue of welcome packs and replacement of prepayment cards.
• Provide help and support to our vulnerable customers in line with company policy and procedures.
• Issue letters in large volumes regarding general business updates to residents.
• Deal with all general enquiries from Client and customers through our online ticketing systems.
• Ensuring contract data is cleansed and maintained regularly in compliance with our contractual obligations.
• Proactive monitoring and maintenance of client documentation ensuring all business systems are accurate and in accordance with GDPR regulations.
• Ensuring that the company credit management system is updated with all communication and is the single source of information.
• Assisting teams within the M&B Department as and when required.
• Ad hoc administration duties as and when required.
• On board new credit billing sites, Monitor meter reads and escalating any anomalies, Import and export reads
• Issue monthly & quarterly bills
• Monthly Client calls
• Arranging payment plans
• Enhanced Debt collection

The Package

• Competitive Salary (dependent upon experience)
• Contributory Company Pension Scheme
• Non-contributory death-in-service insurance
• EAP scheme
• 25 Days Holiday plus 8 days bank holidays. Holiday increasing in line with service
• Flexible working hours
• Free Onsite gym

The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements.

Only applicants who are legally entitled to work in the UK and are currently resident in the UK are invited to apply.

Notice to Agency and Search Firm Representatives

Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you