Contractor Care Administrator

Damia Group Ltd; England; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

A talent solutions firm in Guildford seeks a Contractor Care Administrator to manage contractor queries and payroll. Responsibilities include approving timesheets, onboarding contractors, and providing general office support. Strong communication skills and the ability to thrive in a fast-paced environment are essential. Experience in a contractor recruitment agency is preferred, along with knowledge of online timesheet platforms. The role offers a salary of up to £25,400 per annum plus benefits.

Benefits

Benefits included

Qualifications

• Experience in a contractor recruitment agency is preferable.
• Experience with an online timesheet platform is a plus.
• Strong communication for interaction with candidates.

Responsibilities

• Manage contractor queries regarding payments and compliance.
• Process weekly payroll and approve timesheets.
• Complete onboarding and vetting for new contractors.

Skills

Excellent communication skills

Ability to thrive in a fast-paced environment

Process-mindful and able to multi-task

Independent self-motivator

Strong MS Office skills

Tools

Vincere

Job description

Contractor Care Administrator – up to 25,400 per annum + benefits – Guildford (3 days per week in the office)

Established in 1995, Damia Group is an employee‑owned business providing talent solutions in the Government, Security, Defence, Data, Finance, Retail, Insurance, Software & IT Services sectors.

This role will primarily support contractors on assignment with clients. Responsibilities include the weekly contractor timesheet approval process, onboarding of contractors and general daily engagement on contractor care and queries throughout their assignment.

Key responsibilities

1) Contractor Care and Compliance (85% of the role)

• Manage contractor queries – payment terms, timesheet queries, compliance issues.
• Process weekly payroll: approve timesheets via the company’s online portal, raise invoices, provide remittances to contractors and umbrella companies.
• Chase PO numbers from clients to generate invoices.
• Chase for client updates on assignment end dates.
• Generate end‑of‑week management reports on business activity.
• Reference requests for previous contractors.
• Generate and send confirmation of last‑day letters and surveys.
• Complete onboarding/vetting for new contractors: verify ID/visas, request references, confirm start details with the client.
• Support with archive deletion, GDPR timelines and right‑to‑be‑forgotten emails.

2) General office support (max of 15% of the role)

• Minimal office support – trouble‑shooting role in the serviced office.
• Admin to consultants and senior management – ad‑hoc requests.
• Manage all incoming email to the company mailbox.
• General admin support – update CRM system (Vincere), format documents.
• Support holiday cover within the Operations Team.

Key skills and experience

• Ability to thrive in a fast‑paced, sales‑focused organisation – ‘can‑do’ attitude and ‘how can I help you?’ mindset.
• Process‑mindful and able to multi‑task.
• Excellent communication skills – frequent interaction with candidates via phone, Outlook, social media.
• Independent self‑motivator – focus on routine daily/weekly activities.
• Preferable experience in a contractor recruitment agency – fast‑paced, regulatory and compliance driven.
• Preferable experience with an online timesheet platform.
• Strong MS Office skills – Word, Excel, Outlook.

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance with Conduct Regulations 2003.