Contract User Researcher

WRK Digital; Remote; GBP 60,000 - 80,000; Part time

Job summary

A leading consultancy in tech for good is seeking an experienced User Researcher for a 3-month contract. Focused on delivering user-centered research, you will help develop crucial digital services for the NHS. Responsibilities include planning user research activities, collaborating with multidisciplinary teams, and ensuring compliance with research standards. Ideal candidates will have strong experience in agile design environments and a solid understanding of usability testing techniques. Excellent communication skills are required.

Qualifications

• Proven experience as a User Researcher in agile, user-centred design environments.
• Strong knowledge of research methods and usability testing techniques.
• Experience working on public sector or healthcare projects is highly desirable.

Responsibilities

• Plan, design, and conduct user research activities to understand user needs.
• Develop research strategies and methodologies aligned with project goals.
• Conduct qualitative and quantitative research, including usability testing.
• Analyse and synthesise research findings into actionable insights.
• Collaborate with design and product teams to incorporate user needs.

Skills

User Research in Agile

Usability Testing Techniques

Stakeholder Management

Communication Skills

Job description

Contract User Researcher

Location: UK Remote with occasional travel to London or Leeds.

Contract Type: Inside IR35

Duration: 3 months

Day Rate: £475 per day

About the Role

WRK digital are proud to partner with a leading consultancy working in the tech for good space, supporting the development of crucial applications within the NHS. We are seeking an experienced User Researcher to join the team on a 3-month inside IR35 contract. This role will focus on delivering user‑centred research to inform the design and development of digital services that make a real impact in healthcare.

Key Responsibilities

• Plan, design, and conduct user research activities to understand user needs, behaviours, and pain points.
• Develop research strategies and methodologies aligned with project goals and NHS standards.
• Conduct qualitative and quantitative research, including interviews, surveys, usability testing, and contextual inquiries.
• Analyse and synthesise research findings into actionable insights and recommendations.
• Collaborate with designers, developers, and product teams to ensure user needs are embedded in design decisions.
• Create and maintain research documentation, personas, and journey maps.
• Present findings to stakeholders and influence decision‑making with evidence‑based insights.

Ensure compliance with accessibility, data protection, and ethical research standards.

Required Skills & Experience

• Proven experience as a User Researcher in agile, user‑centred design environments.
• Strong knowledge of research methods and usability testing techniques.
• Experience working on public sector or healthcare projects is highly desirable.
• Ability to communicate research findings clearly and persuasively to technical and non‑technical audiences.
• Familiarity with GDS (Government Digital Service) standards and NHS digital guidelines.

Excellent stakeholder management and collaboration skills.

Desirable

• Experience with remote research tools and techniques.
• Understanding of service design principles.
• Background in accessibility and inclusive design.