Contract Support Manager: Client Services in Logistics

Whistl UK Ltd; Lutterworth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading delivery management company in the UK is seeking a Contract Support Manager in Lutterworth. The role involves acting as the first point of contact for client queries, ensuring satisfaction, and managing performance against SLAs. Ideal candidates will have experience in e-commerce or contract management, excellent communication skills, and a detail-oriented approach. The company offers a range of benefits including enhanced annual leave, a company pension, and career development opportunities.

Benefits

Annual leave enhanced with long service

Company Pension

Health cash plan

Life assurance scheme

Career development opportunities

Qualifications

• Proven experience in a client-facing role, such as Account Executive or Customer Service Advisor.
• Experience in e-commerce, fulfilment, logistics, or warehousing is highly beneficial.
• Ability to work well with data and make confident decisions.

Responsibilities

• Act as first-line support for client issues and service queries.
• Manage service requests and track performance against SLAs.
• Collate data for accurate reporting and client review meetings.

Skills

Client relationship management

Analytical skills

Communication

Detail-oriented approach

Organizational skills

Problem-solving

Tools

MS Office (Excel, Word, PowerPoint)

Job description

A leading delivery management company in the UK is seeking a Contract Support Manager in Lutterworth. The role involves acting as the first point of contact for client queries, ensuring satisfaction, and managing performance against SLAs. Ideal candidates will have experience in e-commerce or contract management, excellent communication skills, and a detail-oriented approach. The company offers a range of benefits including enhanced annual leave, a company pension, and career development opportunities.