Contract Support Manager

Manchester Arndale; Hucknall; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company is seeking a professional to provide operational assistance within their operations in Hucknall. The role involves supporting the management team in ensuring safety and quality compliance while actively aiding in resource planning. Ideal candidates will have IOSH/NEBOSH certification and experience in safety and quality management. This position requires some UK travel and is focused on maintaining excellent customer relations and meeting service delivery standards.

Qualifications

• Experience in safety and quality management, especially in industrial painting sectors.
• Must have the ability to provide operational assistance and support team activities.
• Willingness to travel across the UK as required.

Responsibilities

• Provide operational assistance and support to the management team.
• Ensure compliance with safety and quality standards.
• Resource planning and team allocation management.
• Develop relationships with clients and key customers.

Skills

Safety and quality management

RAMS production

Project mobilization support

Customer relationship management

Understanding of SLAs and KPIs

Education

IOSH/NEBOSH NGC certifications

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

About The Role:

Overall Purpose of the role:

• To provide professional operational assistance and support the business in delivering efficiently and effectively its commitments to safety, quality and service delivery to our clients and internal stakeholders
• To support the success and safe running of the contract and to ensure that the team is always operating in a safe environment for themselves, OCS colleagues, our client, members of the public and supply partners.
• To deliver hands‑on support as required and to ensure that thorough safety and quality checks are made in conjunction with the management team and to remedy defective standards immediately.
• Actively assist in resource planning and team allocation across industrial painting business.
• Must have the ability to work as part of a busy team, self‑start and achieve common goals.
• Ensure all RAMS are completed on time to a high standard and submitted to the client in a timely manner and work packs issued to teams.
• Assist with resource planning and staff allocation on a weekly basis.

Key Responsibilities:

• To provide professional operational assistance to management team
• To ensure compliance with company’s policies and procedures and quality commitments as well as customer safety rules. Act as point of contact for safety and quality information and implementation
• To ensure method statements etc. are completed to a high standard and submitted to the customer contact on time. Version control of contract documentation.
• To ensure that a safe working environment is maintained through compliance with all company health and safety policies and procedures and inspection and audit.
• Develop excellent relationship with client contacts and key customers. Ensure non‑conformances are addressed promptly and work proactively with operational teams to avoid re‑occurrence.
• Co‑ordinate to identify and provide induction and on‑going training for directly reporting staff, agency and contractor resource as well as maintaining training records.
• Assist with weekly resource and activity planning and complete management reports
• Assist during the tender process with technical responses
• Any other ad hoc duties as reasonably expected by the role.

Qualifications & Skills:

• Support management team with mobilising projects
• Assist management team achieve SLA’s and KPI’s as specified by the contract
• Maintain good customer relationships and reporting of agreed KPI’s whilst assisting management team to continuously improve service delivery
• Maintain good customer relationships and ensure delivery of agreed levels of customer excellence whilst continuously improving service delivery
• IOSH/NEBOSH NGC certifications.
• Must have experience in Safety and quality management ideally with working at height/utilities/industrial painting sectors
• Some UK wide travel will be required
• Experience with helping to mobilise projects
• The ability to produce high quality RAMS

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.