Contract Manager Estate Services (Temp: London)

Pertemps; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing provider in London seeks a proactive Contract Manager to oversee cleaning and grounds maintenance contracts. This role includes managing a team, ensuring contract compliance, and enhancing service quality. Candidates should have experience in contract management, strong relationship-building skills, and a commitment to customer care. This is an excellent opportunity to contribute positively to community-focused outcomes and join a supportive organization.

Qualifications

• Experience managing customer-facing teams in contract management or estate services.
• Ability to manage KPIs and a dispersed workforce.
• Strong commitment to maintaining estate standards.
• Excellent written skills for producing clear reports.
• Strong IT skills for data analysis.

Responsibilities

• Manage estate cleaning and grounds maintenance contracts effectively.
• Conduct monthly performance meetings, monitoring SLAs and KPIs.
• Line-manage Contract Monitoring Officers and ensure contract compliance.
• Investigate and respond to resident enquiries and complaints.
• Identify issues and recommend service improvements.

Skills

Contract management

Relationship-building

Performance management

Problem-solving

Customer care

Data analysis

Communication skills

Job description

Pertemps Network Group are assisting a London Housing Provider who are seeking an energetic and proactive Contract Manager to oversee cleaning and grounds maintenance contracts across its estates. You will bring proven contract‑management experience, strong relationship‑building skills, and the ability to work with contractors to deliver high‑quality, resident‑focused services. You will also support residents with service concerns, provide practical solutions, and continuously enhance the delivery of estate services.

Location: London
Rate: 375‑400 Day Rate
Managing: x4 Contract Officers
Working Pattern: x4 days on site

As Contract Manager, you will:

• Ensure the effective management of estate cleaning and grounds maintenance contracts
• Hold regular monthly performance meetings, monitoring delivery against SLAs and KPIs
• Line‑manage a team of Contract Monitoring Officers, overseeing contract compliance and service standards
• Lead a team responsible for investigating and responding to resident enquiries and complaints, ensuring a high‑quality customer experience
• Oversee inspections across estates, identifying issues and recommending service improvements
• Manage and analyse performance data to drive contract improvements and produce management reports
• Work collaboratively with stakeholders to resolve issues affecting current or future service delivery (regeneration or development projects)
• Ensure high standards of health & safety are adhered to across waste collection, street cleansing, and related service areas
• Deliver projects aimed at enhancing service quality and resident satisfaction
• Ensure actions and decisions support the organisation’s climate and environmental commitments
• Attend formal and informal meetings, sometimes outside standard working hours, such as resident surgeries, TRA meetings, estate walk‑abouts and forums, as required by the provider’s resident involvement strategy

About You

• Experience or strong capability to manage a customer‑facing team within a contract management or estate services setting
• Ability to manage performance, KPIs, and a dispersed workforce while ensuring accountability and high standards
• A strong commitment to maintaining estate standards and delivering excellent customer care
• Experience in contract management (or the ability to quickly develop in this area)
• A positive, motivated, solution‑focused approach
• Ability to work collaboratively across different teams and services to resolve issues
• Strong problem‑solving skills, with the ability to identify issues (estate cleanliness, contract failures, service performance) and implement effective solutions
• Excellent written skills, able to produce clear and concise reports requiring minimal editing
• Strong IT skills, including the ability to analyse and interpret data
• A genuine interest in environmental sustainability, particularly waste reduction
• Willingness to attend some evening meetings

At Pertemps, we are committed to supporting talented professionals who are passionate about delivering meaningful change within Housing Services. If you are driven by resident‑focused outcomes, experienced in leading engagement initiatives, and confident managing complex projects that improve service delivery, we would love to hear from you. This is an excellent opportunity to join a forward‑thinking organisation through a trusted recruitment partner who will support you throughout every stage of the application process.

Apply now to be considered for the Contract Manager role.