Contract Manager

Pinnacle Group; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A facilities management firm is seeking an experienced Contract Manager to oversee soft services such as cleaning and grounds maintenance in a social housing environment. The ideal candidate should have proven experience in facilities management, effective budget control, and knowledge of health and safety regulations. The role involves high responsibility for service quality and tenant satisfaction, with travel required across multiple sites.

Benefits

Flexible Working Arrangements

Enhanced Pension Scheme

Private Medical Insurance

Cycle to Work Scheme

Qualifications

• Proven experience in managing soft facilities services.
• Experience in budget management and profit and loss accountability.
• Knowledge of health and safety regulations and compliance standards.

Responsibilities

• Conduct risk assessments and regular audits.
• Ensure operations adhere to health and safety plans.
• Recruit and support on-site staff or subcontractors.

Skills

Budget management

Facilities management

Health and safety compliance

Team leadership

Continuous improvement

Education

IOSH Managing Safely Qualification or equivalent

Job description

Overview

Pinnacle Group are looking for an experienced Contract Manager to manage the Soft Services of cleaning, grounds maintenance, window cleaning and deep cleaning within a social housing environment. You will be responsible for managing multi-site facilities contracts, ensuring services are delivered to high standards, on time and within budget. You will oversee recruitment and training, managing budgets and performance, ensuring health & safety compliance and maintaining strong client relationships. You will be joining our Soft FM team based in Southampton, travel to Crawley and Croydon will be required. Our Soft FM team is responsible for a wide range of cleaning, grounds maintenance and caretaking services to ensure community assets are well-maintained.

The ideal candidate will have proven experience managing outsourced service contracts within the facilities management sector, with a strong focus on service quality and tenant satisfaction. They will demonstrate effective budget control, along with robust financial and performance monitoring skills. A solid understanding of health and safety regulations is essential. The role involves conducting audits, inspections and risk assessments, as well as managing feedback and driving continuous improvement. If you are passionate about people and delivering high-quality services, this could be the right opportunity for you.

Key responsibilities

• Conduct risk assessments and regular audits and supervise operations to maintain high standards.
• Ensure all services are delivered in line with contract specifications, KPIs, and site-specific Health and Safety plans.
• Recruit, supervise, and support on-site staff or subcontractors.
• Conduct local walkabouts and interface with residents and housing officers.
• Assist in managing the contract budget, ensuring expenditures remain within budget.
• Ensure all operations are fully compliant with health, safety and environmental legislation.
• Address incidents or hazards and implement corrective actions.
• Drive initiatives for continuous improvement and customer satisfaction.
• Handle feedback and service escalations effectively.

Key requirements

• Proven experience in managing soft facilities services in cleaning and grounds maintenance.
• Experience with budget management and full profit and loss accountability, with a demonstrable track record in facilities management, particularly in a multi-site environment.
• Knowledge of health and safety regulations, compliance standards, and best practices in facilities management.
• Full driving licence.
• IOSH Managing Safely Qualification or equivalent is advantageous.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

• Wide range of benefits at Pinnacle Group, dependant on role or business area, including additional leave packages, pension plans and discounts.
• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans