Contract Assurance Coordinator (12 months FTC)

Arcus FM Limited.; Redditch; On-site; GBP 24,000 - 29,000; Full time

Job summary

A well-established facilities management company is seeking a proactive individual to manage work orders in Redditch. The role involves engaging with customers and contractors, reviewing job progress, and driving completion while providing excellent service. Flexibility in working hours is required, offering a competitive salary and various employee benefits including a pension scheme, annual leave, and development opportunities.

Benefits

Up to 4% discretionary bonus

25 days annual leave + Bank Holidays

Contributory pension scheme

Life Assurance

Learning & Development opportunities

Cycle to Work Scheme

Healthshield Scheme

Qualifications

• Experience in a fast-paced customer service role is required.
• Willingness to learn the complexities of FM.
• Understanding or background in technical/engineering fields is beneficial.

Responsibilities

• Manage work orders from request to completion.
• Engage with customers and contractors for timely resolutions.
• Identify job delays and drive completion.
• Support continuous improvement in processes.
• Attend sites occasionally to understand issues.

Skills

Strong written and verbal communication skills

IT literacy

Proactive nature

Ability to handle technical challenges

Customer service experience

Job description

Why Join Us

Are you tenacious, organised, and confident communicating with both customers and contractors?

Do you enjoy seeing a task through from start to finish and making sure nothing gets missed?

If so, this could be the perfect role for you.

We are looking for an individual to join our small, supportive, office-based team to help manage work orders from initial request through to final completion. Working closely with our Contract Coordinator, you’ll ensure each job is attended promptly, progressed efficiently, and resolved to the highest standard.

This is an FTC for 12 months contract based in Redditch.

What You'll Be Doing

• Managing work orders end-to-end: raising, tracking, chasing, and closing
• Working alongside the Contract Coordinator to ensure timely attendance and resolution
• Confidently engaging with customers and contractors to progress works
• Reviewing jobs, identifying delays, and taking proactive steps to drive completion
• Supporting continuous improvement across processes and service delivery
• Attending sites occasionally to understand issues first-hand and support contract delivery

What We're Looking For

• A tenacious, proactive nature with a real drive to get things done
• Strong written and verbal communication skills
• IT literacy and confidence using systems
• Some FM experience is beneficial, but not essential
• Ability to understand(or willingness to learn) the complexities of FM and how different issues impact the client
• Comfortable handlinga variety of technical, engineering and facilities-related challenges
• Ideal for someone with a building/technical/engineering background seeking a later-career support role — or someone earlier in their career with the ambition to deliver first-class service and looking for a career in FM.

This is a 40-hour per week role, working7am – 7pm across 7 days, therefore flexibility is required.

For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

• Salary: Up to £28,403 pro rata, depending on experience
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Healthshield Scheme

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.

To be considered for this position please submit your application via the 'apply' button.

Requisition ID 2025-7990