Continuous Improvement & Process Manager

easyJet Airline Company PLC; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading low-cost airline is seeking a Continuous Improvement & Process Manager to oversee strategic improvements in ground operations. The role demands over 5 years of experience in aviation operations and a deep understanding of aircraft turnaround processes. You will collaborate with various stakeholders to drive safety and efficiency across the network, leading improvement initiatives and managing key performance metrics. This full-time position is based in Luton, with a hybrid working model that supports both office and remote work.

Benefits

Up to 20% maximum bonus

25 days of annual leave + bank holidays

Annual credit towards an easyJet holiday

Various flexible benefits and extras

Qualifications

• 5+ years’ experience in aviation operations, ground handling, or continuous improvement leadership roles.
• Deep understanding of ramp operations and turnaround processes.
• Strong commercial awareness and influencing skills.

Responsibilities

• Lead the development and implementation of improvement initiatives across ground operations.
• Drive safety performance improvement plans.
• Collaborate with Ground Ops teams to align with scheduling goals.

Skills

Aviation operations experience

Operational excellence

Safety improvement expertise

Data analysis

Stakeholder engagement

Tools

Excel

Power BI

Job description

Job Description – Continuous Improvement & Process Manager (16531)

Job Description

Continuous Improvement & Process Manager (16531)

Description

Continuous Improvement & Process Manager

We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you:

• Have 5+ years’ experience in aviation operations, ground handling, or continuous improvement leadership roles
• Enjoy driving operational excellence, safety, and innovation across a fast-paced network
• Can be in our fantastic Luton head office 3 x per week

The Team

Join our Quality, Safety & Improvements Team, part of the central Ground Operations function. This team manages and sets the policies and procedures for safety, readiness, regulatory compliance, training, and continuous improvement in Ground Operations, supporting a safe and on-time operation.

The Role

As Continuous Improvement & Process Manager, you’ll lead the development and implementation of strategic and operational improvement initiatives across ground operations. You’ll focus on safety performance, turnaround efficiency, and the adoption of new tools, equipment, and working practices. Partnering closely with airports, handlers, and cross-functional teams, you’ll identify risks, remove inefficiencies, and drive measurable performance gains across the easyJet network.

What you’ll be doing:

• Own manuals and processes within GROPS, ensuring documentation is consistent with best practice
• Lead analysis of turnaround KPIs and design improvement projects to streamline ground time and reduce delays
• Collaborate with Ground Ops teams and stakeholders to align with aircraft scheduling and network goals
• Drive safety improvement plans using data from incidents, audits, and observations
• Lead and support investigations into recurring safety issues and embed a proactive safety culture
• Oversee ACMI wet lease operations
• Evaluate new technologies and equipment upgrades for operational and safety impact
• Lead testing, trialling, and rollout of new tools or working practices, ensuring effective change management
• Work with Procurement, Airports, and Engineering on equipment strategy for sustainable ramp operations
• Manage and develop a Continuous Improvement Specialist, providing coaching and project oversight
• Build strong relationships with ground operations teams, partners, and suppliers
• Represent Ground Operations in improvement forums and strategic planning sessions
• Attend industry conferences and forums, bringing back insights and best practices to inform easyJet’s strategies
• Maintain a portfolio of improvement initiatives with clear objectives, timelines, and ROI
• Produce regular performance and project updates for leadership and executive stakeholders
• Contribute to business case development for investment in equipment, systems, or resourcing

Requirements of the Role

What we’re looking for

• 5+ years’ experience in aviation operations, ground handling, or continuous improvement leadership roles
• Deep understanding of ramp operations, aircraft turnaround processes, and safety/regulatory frameworks
• Proven success leading improvement projects
• Strong commercial awareness and ability to build compelling business cases
• Excellent stakeholder engagement, influencing, and team leadership skills
• Data‑driven decision making and strong reporting/visualisation abilities (Excel, Power BI, etc.)
• Comfortable working in a fast‑paced, matrixed environment with regular travel across the network

What you’ll get in return

• Up to 20% maximum bonus
• 25 days of annual leave + bank holidays
• Annual credit towards an easyJet holiday
• Various flexible benefits and extras

Practicalities

This full-time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.

Apply

Please apply via the careers page.

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

Business Area

Ground Operations

Primary Location

Luton