Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi & Meredith Consulting; Manchester; On-site; GBP 24,000 - 31,000; Full time

Job summary

An international consulting firm is seeking a Content Moderator / Customer Service Agent fluent in Italian to join their team in Portugal. The role involves reviewing user-generated content, assisting users through various channels, and enforcing safety guidelines to maintain a positive online environment. Candidates should have strong English skills and a passion for customer service. Relocation assistance and a clear career growth path are provided.

Benefits

Relocation assistance

Paid training

Multicultural team environment

Career growth opportunities

Qualifications

• Fluent in Italian and English with strong communication skills.
• Experience in customer service roles appreciated.
• Passion for ensuring a safe online environment.

Responsibilities

• Review and moderate user-generated content based on platform policies.
• Handle user inquiries with empathy and professionalism.
• Enforce safety guidelines for online communities.

Skills

Fluent Italian

Strong English skills

Customer service experience

Job description

Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

🇮🇹 We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

What You'll Be Doing

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!