Consumer Care and Engagement Coordinator Nordics

Coca-Cola Europacific Partners plc; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global customer support firm is hiring a Customer Support Specialist to represent a leading beverage brand. This full-time hybrid role offers a platform to enhance customer support skills while collaborating with a dynamic team. Candidates must be fluent in Norwegian and English with some relevant experience. Excellent communication and problem-solving skills are key for delivering exceptional consumer experiences.

Benefits

Sociable team environment

Pension Scheme

Eye test vouchers

Discounted gym membership

Involvement with local charities

Qualifications

• Customer support specialist or social media management experience.
• Strong client relations and service excellence interest.
• Able to resolve customer issues effectively.
• Detail-oriented and thrive in fast-paced environments.
• Committed to advancing customer support skills.

Responsibilities

• Provide exceptional customer support mainly through email.
• Collaborate to resolve customer issues and improve service.
• Document customer support strategies and outcomes.
• Assist in implementing service improvement initiatives.

Skills

Customer support experience

Fluent Norwegian and English

Effective communication

Team collaboration

Detail-oriented

Proficiency in Sprinklr

Job description

Overview

You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola with Norwegian and English consumers, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media messages, live chat, phone and email.

Responsibilities

• Provide exceptional customer support to clients through various channels (mainly email or online messages).
• Collaborate with the customer support team to resolve issues and improve service.
• Assist in identifying and implementing service improvement initiatives, we love people with ideas!
• Foster a collaborative team environment focused on excellence in customer service.
• Support in documenting and presenting customer support strategies and outcomes. The Consumer Care & Engagement Coordinator will report directly to a Consumer Care Team Leader.

Operations & Training

Operational Days and Hours: With given notice, Konecta reserves the right to change your working hours. Your Konecta contracted hours will be 9am - 5pm Monday to Friday. Full training will be given by Konecta and will include supporting ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training.

Opportunity for Growth

The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help "raise the bar" in terms of customer experience.

Opportunity

Join the dynamic field of customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola. This is a Full time Hybrid position (2 days fixed and 1 day flexible in the Canary Wharf office), and you must have some initial Customer Support experience and fluently speak Norwegian and English. If you're passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you'll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain hands-on experience in delivering exceptional customer service, and interact with consumers via email and social media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola's teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work cultures and environments offered to young professionals with lots of support, exciting projects and flexibility.

Qualifications

• A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
• Effective communicators adept at understanding and resolving customer issues.
• Team players who thrive in collaborative environments.
• Detail-oriented individuals excelling in fast-paced, service-driven settings.
• Enthusiastic learners committed to advancing their customer support skills.
• Proficiency in customer support tools and software such as Sprinklr is highly valued.
• A fluent level of Norwegian and English is essential.

About Konecta

Konecta Customer support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca-Cola. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, social listening, publishing, data & programmatic, digital experiences and innovation.

About Konecta Group

Leading the way in Customer Interaction & process management. Konecta is an international outsourced customer service provider with 50,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels.

Learn more here: https://www.Konectagroup.com/en/about/who-we-are

Benefits

• Konecta working culture of fun and sociable team environment
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Nuffield
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes