Consumer Care and Engagement Coordinator - Gaeilge and English

Konecta Digital and SL&E Team for Coca-Cola; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global consumer support firm is seeking a Community Management Specialist to join its dynamic team based in Canary Wharf, London. In this full-time hybrid role, you will act as the voice of Coca-Cola, providing exceptional customer support through various channels. Ideal candidates should have a degree in Business or Communications, prior customer support or community management experience, and be fluent in Gaeilge and English. Join us and start your journey today!

Qualifications

• Fluency in Gaeilge and English is essential.
• Prior experience in customer support or community management is a plus.
• Strong interest in client relations and service excellence.
• Effective communicator with problem-solving skills.
• Detail-oriented and able to work in fast-paced environments.
• Team player who thrives in collaborative settings.

Responsibilities

• Serve as a brand ambassador for Coca-Cola.
• Provide exceptional customer support via various channels.
• Collaborate with the support team to resolve issues.
• Identify and implement service improvement initiatives.
• Foster a collaborative environment for excellence in customer interactions.

Skills

Customer Support Experience

Community Management

Effective Communication

Team Collaboration

Detail-oriented

Proficiency in Sprinklr

Fluent Gaeilge

Fluent English

Education

Degree in Business or Communications

Tools

Sprinklr

Job description

🌍 Location: London, Canary Wharf

🗣️ Languages: Gaeilge (Fluent) and English (Fluent)

📜 Contract: Permanent 37.5h a week, full time, Hybrid

Focusing on Republic Ireland & Northern Ireland markets and GB

Join the dynamic field of Community Management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola.

This is a Full- time Hybrid position, and you must have some initial Customer Support experience and/or Community Management and speak fluently Gaeilge and English.

This role is Hybrid, with 2/3 days in the office (Near South Quay/ Canary Wharf).

If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.

Gain hands-on experience in delivering exceptional customer service, and interact with consumers via LifeChat, email and Social Media messages, thanks to our platform Sprinklr.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

Ideal Candidates:

• ProfessionalswithadegreeinBusiness,Communications,orarelatedfield.
• Afirstexperienceasacustomersupportspecialisor inSocialMediaCommunityManagementwithastronginterestinclientrelationsandserviceexcellence.
• Effectivecommunicatorsadeptatunderstandingandresolvingcustomerissues.
• Teamplayerswhothriveincollaborativeenvironments.
• Detail-orientedindividualsexcellinginfast-paced,service-drivensettings.
• Enthusiasticlearnerscommittedtoadvancingtheircustomersupportskills.
• ProficiencyincustomersupporttoolsandsoftwaresuchasSprinklrishighlyvalued.
• afluentlevelofGaeilgeandEnglishisessential

Your Role:

• YouareabrandambassadorforTheCoca-ColaCompany(TCCC),thefaceofCoca-Cola,actingasthevoiceoftheCompanyexternallyandthevoiceofourconsumersandstakeholdersinternallyacrossPhone,socialmedia,Livechatandemail.THISISNOTASALESJOB,youwillanswerconsumerquestionsandrequestsregardingavarietyoftopics
• Provideexceptionalcustomersupporttoclientsthroughvariouschannels(mainlyemailoronlinemessages).
• Collaboratewiththecustomersupportteamtoresolveissuesandimproveservice.
• Assistinidentifyingandimplementingserviceimprovementinitiatives,welovepeoplewithideas!
• Fosteracollaborativeteamenvironmentfocusedonexcellenceincustomerinteractions.
• Supportindocumentingandpresentingcustomersupportstrategiesandoutcomes.

KonectaCustomersupportTeamisdedicatedtoexclusivelysupporttheconsumerexperiencestrategyofitsclientCoca-Cola.YouwillbeemployedbyKonectawhowillberesponsibleforallaspectsrelatedtotheemploymentcontractandrelationship.YouwillbepartofanamazingteamtaskedtodrivetheconsumerexperiencestrategyandtransformationforCoca- Cola,coveringaspectssuchasdigitalmarketing&operations,digitalcommerce,sociallistening,publishing,data&programmatic,digitalexperiencesandinnovation.

Weareanequalemployerandwelcomeapplicationsfromallbackgrounds.

Joinusandstartyourjourneywithustoday!